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I setup the One-X Portal for a client running IPO500V2 9.0.5 w/VMPro. They are all running Office 2010, and I installed the Outlook plugin and Call assistant. Everything seems to be running OK, but I have a few really minor questions that the client asked: 1) The plugin does not seem to load...

We have an IPO500V2 9.0.5 with Comcast analogue lines, and a mix of 1416 and 9508 digital phones. We have been having a problem where DTMF tones stop sending in the middle of calls. Our caller reaches a vendor's auto-attendant, hits keys for options, and at some point the tones stop...

One of our customers is running IPO500V2 R9.0.5 with Essential Edition and VM Pro, 2 Combo cards with 6 incoming analog lines from Comcast Business Class (Arris EMTA-not sure what model) and 8 digital phones. They have been reporting intermittent problems with called parties not being able to...

We have been trying to setup for one of our clients the ability to transfer a call directly to users' voicemail without ringing the extension. Our config is IP Office 500 V2 R9.0.5 with VM Pro in IP Office Mode. Extension numbers are 3 digits starting with a 2. I have read through many...

I currently have a client with R9 Essential/Preferred with VMPro. Setup is basic, with one group with 6 analog lines, and 8 extensions with VM. Currently, all lines are ringing on all phones. Several users have requested to have the ability to turn line ringing off, but leave internal ringing...

I am very new to VM Pro, and I am having trouble figuring out 2 things: 1) VM Pro AA is picking up after 1 ring. I need the phones to ring 3-4 times BEFORE the AA picks up. 2) Once a call is transferred to a user's mailbox, I want to allow the caller the option to transfer to another...

We just set up IPO 500 V2 R9.05 with 2 Combo cards, and 6 Comcast analog lines. When I make an outside call, it picks up line 1 and connects the call. When I hang up, I see the Comcast line disconnect, but IPO does not release the line, so line 1 is now unavailable for anyone else to use. The...

We are working on an IPO configuration for a new client. They are a small office, do not need VM Pro, but are used to an IP phone system with a basic PC portal that can make calls, track calls, forward voice mails to another extension, etc. Most of what I read seems to indicate that Preferred...

We just picked up a new customer that is currently using a Zoltsys IP phone system, and has been happy with the features. He is spinning off a new business at a new location, and is interested in IPOffice, but wants a similar feature set to what he has now. This includes the PC interface that...

We are thinking about picking up some inexpensive used IP telephones for a customer of ours running IP Office 500 R8. I noticed that refurb Avaya 4610SW IP Business Telephones are relatively inexpensive. I have three quick questions: 1) Are these phones compatible with newer versions of IPO...

I'm a relatively new IPO reseller. Just installed a new IP500V2 with R8.1 Essential Edition, Combo card with 6 digital extensions (all 1416 phones), 3 analog lines. Pretty basic. Everything went well, until I went to assign lines to the Auto Attendant. Docs and F1 help for this version of...

I just installed a 2200BG MiniPCI wireless adapter in a Dell Inspiron 1150 notebook, and loaded the latest Intel drivers. The adapter worked fine the first time I powered up. However, I just powered it back on, and the driver will not load. Hardware detect finds the device, installs the...

I am considering implementing this package for one of my clients. They are running Small Business Server 2000 with Exchange. We have installed the trial version of the C/S SMB suite. Everything seems to be working well, except that there does not appear to be any buttons or right-click...

I occasionally have the need to have a client change the RDP Listening Port on an XP Pro workstation. I know which registry key needs to be changed to accomplish this task, but I don't usually feel comfortable having clients editing the registry directly on their own. Does anyone know of a GUI...

We are having an odd problem with Terminal Services under Server 2003. I have a remote WinXP workstation using RDP 5.2 connecting to a Win2003Standard server. There is an HP Laserjet 1300 connected to a USB port on the remote workstation. If I connect via RDP as a domain Administrator, the...

We have a small network setup for one of our clients with a single Windows Server 2000 AD server. There are about 30 workstations running a Visual Foxpro app with a decent sized database. Response times for the software are much slower than the speeds quoted by the software vendor using our...

I have a client with an ACS 3.0, PartnerMail VS4.0, and a 206 expansion modules (5 lines, 10 extensions in use). They suffered a power hit, and only the 206 is lighting up at the moment. I'm going out there later today to see if I can help them. I have a Partner Plus control module here that...

We have a client who shipped an order through OE, and generated an invoice for the customer. The customer was accidently charged sales tax. They would like to credit out the sales tax, but want to make sure that the sales tax reports report the correct taxable sales amounts. Therefore, a...

I recently replaced my R3.0 processor with an R6.0. I am trying to program the processor to work with my Partner Mail VS5.0. Remote PC programming is not working, so I need some help with programming steps to get the ACS unit to work with the existing VS5.0. Additional info as follows: 1)...

I recently replaced an ACS R3.0 with a R6.0 processor. I downloaded the translations from the R3.0, and created a new R6.0 translation file with the same settings. I dialed into Ext. 76 of the R6.0 processor, connected at 14400, but was not able to start the session with the processor in order...