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Hi, I have one phone not forwarding to voicemail (after four rings). Can someone direct me to the proper setting. I can navigate programming ok. I believe it is using UDC 433 as a hunt group. Thanks Chris

IPO Release 9.0 6 analog lines. all calls answered by AA and then transferred to appropriate group. intermittently, calls will present to attendant phone. Phone will continuously ring (not forward to VM. IF answered, no one is there. No complaints from any outside caller that they get...

the struggle... IPO 500V BASIC release 9.0.0 Ideally customer would like to dial via Outlook 2010/2013. Currently trying to make this work with dialer.exe just to make it go. Installation on Windows 7 appears to go without a hitch and it allows you select an extension from the IPO. It...

Preparing to install IP Office 8.1 Basic edition. 6 1416 phones, voicemail and voicemail to email were their only requests. now they want to dial via outlook. I think for cost i want to avoid the one-x portal and teleworker path which does have this feature. Can i use TAPI on the Basic...

Norstar Tech by trade, have manual for 616 but it does not reference 7730 phones. System is KA-616 Phones are KX-T7730 one single phone which was not programmed to ring on outside lines suddenly started ringing on every call. Is there a particular someone may have pressed to actuate this? I...

We upgraded our IPO switch last night and all seemed to go well. after the upgrade we noticed the top left button (button 1) on all of the 4412d+ was lit (red). can anyone explain why and how to make it go off? lifting handset/speakerphone, unplugging and rebooting system have no effect. It...

I have to expand a 403 v 2.1 to add a VCMM card to utilize IP phones. The manual says nothing larger than a VCM 20. I have a VCM 30 in hand. Will it work? Will it work with only 20 channels active? Will it not work at all? I was shipped the wrong part and wanted to avoid an exchange process...

I am a Nortel installer/programmer who is being asked to expand a small IP Office system (403 v2.1) to add 10-12 IP phones at a remote location. I would like to establish a relationship with a knowledgeable, trained tech who can help us remotely perform the necessary programming changes (for...

I am servicing a BCM 50 3.0 which I originally installed and programmed. It has T1/PRI with DID target lines. i allowed them to forward individual telephones offsite using F4. I am using destination code 9, absorb all, rooute 001 no dial out, use PRI Block B (that is what the PRI is assigned...

I have a client who offers multi-tenant phone service on a MICS 0x32 4.1 with PRI. There are three attendant consoles that each have one CAP assinged to them and they are all programmed alike so the receptionist can answer from any position for any of their tenants. The problem is on the main...

I have a 1220 series Ip phone on a BCM50 R3. I set all four IP phones up (registered and programmed). All worked fine. Then I handed them to the data person who took them to a remote site. 3 worked fine but the fourth won't even boot up. The red light comes on and three keys at the bottom...

I am having trouble making an incoming target ring distinctively from another target line on the same telephone. This is a BCM50 3.0. This is also my first installation. The selection for this is grayed out so I cannot change it using element manager. I have not tried using set based yet but...

Hi everyone, I have finally decided to install the my first BCM50. It will have 1 DTM and 1 DSM-32 modules, 25 mailboxes and 4 IP licenses for remote use. I have some basic understand of the configurations need a couple of clarifications if anyone can help. I am getting varying answers from...

Here is what I have: MICS 0x32 set in nigth moade in evening with only one phone in ring group (221). Aux ringer is set to yes for each line while in night mode. Aux contacts are contected to Bogen amp night input. all is well until.... Customer wants AA to answer all calls at night and give...

Hello, Just installed an ATA2 on a 616 with DR2. The problem is line 2 will not ring the ATA2. Line 1 will ring normally and both line 1 and line 2 programming is identical, i.e. Line Data and Line access. Both lines are assigned and are set to ring. Calling the ATA from another extensions...

I have a CP150 2.0 with a day ccr tree built. In the tree were two paths the directed callers to mailboxes. All was working well. Customer wanted changes and the mailboxes were to be deleted. I removed the appropriate paths and resaved the CCR tree (Tree 1) yes, I disabled the tree first...

Hello All, I have: CP100 02.10.08.00 Return to AA is Yes Touchtone gate is off UI is NVM CICS with 8 trunks all lines set to supervised. Once I land in a mailbox (mine) to check messages, I want to press star or 0 or anothr extension to get back out. anything I press other than the mailbox...

I had this come up yesterday and had not seen it before. Customer has CICS with CLID and 4.0 software. All lines ring on all phones. All caller ID shows up appropriately except: When a caller is on the phone you cannot see the subsequent call's ID info. DND when busy is set to no and the...

I have an application for a car dealership where their call accounting folks are requesting forced and verified account codes. Sepcifically the request is this: Schedule P - SMDR Integration. (outbound phone call tracking) Physical Connection: The Dealership phone vendor must provide the...

I have read the FAQ and several post about CAPS. I have installed them with good success too. My question is about the KLM function only. MICS system - not sure of software level at this point Is there a limit of KLM's that can be attached to M7324's in the system? None of them will be...