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  • Users: lmtb
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  1. lmtb

    EC500 Limit

    We have a bunch of users who are based at location where there are no phones. So far they've been using EC500 extension on the PBX, which using Off PBX Station Mapping will simultaneously call all their cellphones. Works great up until we have to add a 5th person to the setup. Am I missing...
  2. lmtb

    Changing Return Destination due to Internal Transfer

    Here's the scenario : VDN A has Return Destination - 1111 VDN B has Return Destination - 2222 Call queues to skill via VDN 'A' answered by Agent A Agent A has to transfer call internally to VDN 'B' When Agent B completes the call and hangs up, call will route to Return Destination 1111...
  3. lmtb

    Listing Agents Assigned to a Tenant

    Can anyone suggest an option to list all Agents assigned based upon tenant. The usual 'list agent' command doesn't display the TN, just the COR.
  4. lmtb

    AAM Email Notification problems

    We have the 'Notify Me' option setup in our AAM email system and it works fine apart from when a caller decides to hold on after they've left a message and mark it as Sensitivity 'Private'. Does anyone know if there a setting in AAM that prevents these recordings from being emailed? I see in...
  5. lmtb

    Clear Stored Digits

    Vector Query : If we collect 8 digits after an announcement and the caller mistakenly enters 9 digits, then the last digit is 'stored' so when we prompt the caller to try again and enter digits the PBX is using this stored digit as the first number in the new collection of eight (and of course...
  6. lmtb

    Agent Administration CMS - Reports Tab

    Do I need to do something strange to be able to access the Reports tab on Agent Administration in CMS Supervisor? User has full admin access but can't seem to click on the Reports tab I wondered if there was nothing in there but when hitting Help with the Agent Admin window open there is an...
  7. lmtb

    COR and Announcements

    CM 6.3 Need to be able to setup remote access so that we can record announcements but don't want to open up access to all Announcements via this route (to prevent users fat fingering and entering the wrong announcement to update). Been advised that using a dedicated COR should do it. So if I...
  8. lmtb

    AAM Calls to Voicemail in Vector

    After what seems like an eternity of using Audix, we've now got a PBX with AAM messaging. However if I try the usual 'messaging skill xxx for extension xxxx' command, I find that the call is routed to the "Welcome" menu on AAM rather than dropped into the extensions own mailbox for a caller to...
  9. lmtb

    Secondary Call Forwarding off Net

    We have a customer asking us to essentially offer them an external hunt group at certain times of the day. eg. Anyone that calls in will be sent to cellphone A, however if cellphone A doesn't answer (and doesn't have a Voicemail option setup), then they'd like the PBX to try cellphone B. I...
  10. lmtb

    CMS Threshold Issues

    Are there any known bugs with Avaya CMS thresholds? Seem to have a problem on a few CMS servers (different releases, some 16.2, some 17). When setting a threshold for Time in ACW workmode for High Caution, the report is not reflecting this setting when the threshold is reached. Do you need to...
  11. lmtb

    CMS Maximum Agents Traced Limits

    Getting a strange error on a CMS 16.3 server. Users trying to add a new Agent to the Agent Trace report are getting an error which reads Ma0?muY?nu, however if you try to add the Agent again you're advised that the Maximum number of Agents traced has been reached. If I do disable the trace on...
  12. lmtb

    ACD Calls going to 2 agents at same time

    Over the last 5 days we've developed an issue which appears to be localised to one Trunk Group. At certain points in the day, we're getting 2 agents presented with the same ACD call, they can both pick the call up and can hear/speak as normal, only difference is there's now 3 people on the...
  13. lmtb

    Exporting CMS Users List

    Is there a way to export the list of CMS users? Trying to carry out an audit on a large system (3000+) and want to be able to easily link up the names with the ID's.
  14. lmtb

    Outbound Question

    Up to know I've always had our vendor setup anything outbound but wondering if you can help me understand so I can perhaps do it myself. Setting up an IP trunk between two of our sites - we ideally want all outbound calls to go over this trunk as first choice but to default to our standard ISDN...
  15. lmtb

    CMS Connection Tabs

    I'm using CMS Supervisor Rls 16.2 and have been asked how to give users access to the various tabs that appear under the Connect -> CMS server option. As it stands I have administrator access but I only have access to CMS Server tab, how do you get access to the other tabs Report Colors...
  16. lmtb

    Auto Transfer

    Any suggestions with this query....we need agents to just cold transfer calls into the appropriate queues however we find that some agents are transferring into the queue and taking the opportunity to 'hide' from work by sitting in the queue waiting for the call to be answered (cold transfers...
  17. lmtb

    Problem loading PEP's

    Hi - trying to load NS040107G015C onto a new Fat Client install but am getting an error nisopep.dll - message reads Failed to open <gives patch location> File_upd.csv. This is Server version 4.00 Rev 5 PC is Windows XP Pro Any clues ? Thanks
  18. lmtb

    Capturing CLI

    Hi - we've recently ordered the ECH add-on for CMS. We needed this to be able to accurately report upon internal transfers, but I'm wondering (and our Account Manager is away) whether it would assist in allowing us to record and report upon the Caller ID of each call as well ? We do get CLI...
  19. lmtb

    Deleting Announcements

    Hi - I've been reading through the posts and can see how I can delete the actual announcement 'voice' via the FAC. What would I then need to do to remove the file extension from the PBX in ASA - is it as simple as deleting the extension or do I need to go through VAL Manager to ensure that...
  20. lmtb

    Reporting upon Internal Transfers

    Does anyone have a solution for reporting upon Internal Transfers. We're looking to see which number our agents are transferring to. We have suspicions that some agents are mis-transferring calls either to the wrong department or even back into their own queues, however the Call History on the...

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