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  • Users: epres
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  1. epres

    Active Directory and UCM 7 Question:

    Hi folks, After searching the CM forum, and not seeing the answer I am looking for, I figured I would post this question: We are installing a UCM ver. 7.0 system with a tie into our Corporate Active Directory for a one stop shop for employee information, and my question is as follows: If we...
  2. epres

    Having Problem with Infocus connecting to the ACD

    We have a Cintech ACD using Infocus to see live data. We are having a problem that the infocus machine will not connect to the ACD. Infocus has the correct IP and Ports addresses. Is there something that we are missing or overlooking. Any help would be great. Thanks.
  3. epres

    Music On-Hold for a Modular ICS

    I have a PC with the Music on-hold music on it. How would I go about connecting this to a Modular ICS Unit. Does it use a digital port or is there another way that is connects. Any help would be great. Thanks.
  4. epres

    Changing the CallerID name on the switch:

    I am not sure if the Norstar sends out the callerid information or if it comes from the services provider. I know that some switches do have the ability to send this info, my question is does a Norstar modular ICS unit have this, and if it does, how or where would I change it. Any help would...
  5. epres

    Recording a new announcement:

    I am new at this, but can someone let me know how to record a new announcement. We are using a norstar ICS with a cinphony acd. Any help would be great. Thanks for your help.
  6. epres

    Programming questions for a Cinphony ACD

    I would like to know what the P&L and A-O means on the line xfer feature for the routing feature when programming the queue. I am tring to forward a call off-net for after hours support and it is not going out. I think it has to do with the 2 letters the are required before the number, but...

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