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Is there a web site to find what carrier a toll free number belongs to? I Have a customer that has a working 800 number but it does not appear on the bill for any of the LD carriers. Is there a web-site where you can Enter a phone number and it will tell you what carrier owns it? Thanks Andy...

Hi gang Working on a Fax Server project - first time I have dealt with a 8 port analog Dialogic/Brooktrout FAX card. It just has two RJ-45 size inputs. What is the best way to wire the 8 lines into the 2 ports? Is there an adapter that works? Thanks Andy Backs Dell Services

Having a problem with One-X Agent R2, if I had the documentation I could probably resolve it Every time the agent tries to go into AUX One-X it pops up "Alerting attendant" and dials 0 CMS Agent trace shows dialed digits 0 I am certain the agent has activated a feature that I cannot find...

An Agent using IP Agent 7 in road warrior mode is having an odd problem The virtual IP station has a bridged appearance button, they call the "back door" line. If she is on an ACD call and the back door line bridged appearance rings, she says it puts her ACD call on hold. It does not drop but...

On the ASA Import function there is an option called change extension operation In my EAS call center I want to flip-flop the stations and agent IDs so that the Agent ID is the DID and the station is irrelevant (I am tired of moving stations around just because somebody set this up incorrectly)...

Same day different call center We take calls from another region, so when we call the customer back we want to pretend we live near them by sending caller ID that is local for them. Public-Unknown Numbering table is only 2 pages, so I can't put all the stations in it, But apparently if I direct...

Short version Calls coming in from a Cisco Server are answered here by an ACD agent, then if they try a warm transfer back out to a toll-free number, they can have a brief 3-way conversation but when the agent tries to release the caller is dropped. Trunk to Trunk transfer is RESTRICTED. Is this...

Need help from an expert on Avaya IP Agent software most of the remote workers always see vu-stats or Queue call information on the bottom bar of the IP Agent toolbar However One Skill (one outlying office and their PCs) I cannot get this information to display for more than a few seconds I...

Modular Messaging - Can I create an Intercept message like the Intuity Bulletin Class of Service? What is the "Announcement Only" Class of Service in MM? Do I really need to go through the process of creating a caller application? I am a vector guy,I have a feeling Cover path to VDN to vector...

Hello I have a FAX machine that has stopped receiving faxes, it will send but will not answer to receive. I am only getting 33 volts on the port wallfield on this TN793 card. Any suggestions? Andy Backs CBTS

Not an expert yet on MM The previous administrator has a different personal operator assigned by COS - However this does not appear on the COS screen - How do you assign a personal operator to a COS? Thanks Andy Backs CBTS

Human Resources is requesting I block some stations from dialing the 5-digit electronic time clock extension Problem is, the extension is a UDP and VDN at another location, so I cannot exclude by COR. Any thoughts? What problems would I create if I make the extension a local VDN to the same...

I want to paste a copy into Excel of the pretty picture of the cabinets in Hardware Manager. But I forget how now I can sleep better knowing someone will help me Andy Backs CBTS

It has been awhile since I set it up, but I know you can record an announcement remotely. Is that done via remote access or vectoring? I know whatever element you use it must have console permissions Thanks Andy Backs CBTS

Vector 81 shows up in the event log 81 No digits collected 15/3 17 09/16/09:39 09/21/16:31 19 81 No digits collected 15/4 17 09/16/09:39 09/21/16:31 19 81 No digits collected 15/5 17 09/16/09:39 09/21/16:31 19 81 No digits...

For Communication Manager I know there is a way to "push" a button remotely using the "list trace station" command but cannot find the exact syntax Using this command you can cancel SAC or CFWD remotely by adding a button to the phone then "pushing" it remotely with the list trace station...

When using ASA to connect to CMS as a generic device, what is the terminal type? Andy Backs Voice and Data Networks

Sorry to bother you all, but a user group member has asked me the following. I am confused, especially since I disagree with his first premise about held calls, which I believe are counted OTHER and not AUX any comments? can a custom or designer report help him? THE QUESTION: Currently, any...

If you set up the attendant console to login to an ACD skill and receive calls from a VDN and vector, but leave "0" as the "attd" in the dial plan, then the console has 2 queues. How do these interact? If a call is waiting in the ACD skill queue but also a call is waiting in the attendant queue...

Customer has R7.1 DEFINITY so cannot use CLAN to connect to ASA now we have a 8400 data module connected but so few PCs have a serial port that we need to use a sericl to USB adapter to physically connect the data mod to the PC - and I cannot get it to work - not getting any activity on the...