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Hello, does anyone know if it is possible to obtain serial numbers remotely from Avaya equipment, G650's, MCC cabinets and S87xx servers? Thanks for any suggestions

Hello, we have an S8700 we are ordering a new DID range the NPA-NXX are the same. What programming needs to be done? Thanks for any help!

Hello all, At our location, I have been asked to re-direct all 1411 information calls to an alternate phone number. Not sure how to accomplish this - any help is appreciated!!

We have FTP backups set on our S87xx Servers on one of them I am getting an error. I confimed the all the information. Even took out the schedule and re-built. This is an S8720, the backup starts off then errors out: "backup: Performing save translations please wait... : : Error while...

Hello, Have an Avaya S8700 what command would show me what the CLANs' are being used for? I need to find out which CLAN we can use for IP trunks. Does anyone have a step by step guide for installing IP trunks? I need to set up two H323 trunk groups and need it simply. LOL! Thanks for any...

Hello, have an existing Tie line we are are adding another span; on the signaling group I added the second D-channel in doing so I made the Priamry D- Channel interface ID 1 and the secondary d-channel interface ID 2. Should it be Interface ID 0 and Interface ID 1 instead? Not sure what the...

Hello All, We have an S8700 and we are adding a new PRI to a local 2-way trunk group; where/how can I confirm the number of digits outplused? I think it is 4 but want to be sure. Thank you.

Hello - could someone tell me the steps to remove a trunk group with a D-channel? Thanks

We upgrade recently from MerMail to CP4. We are trying to change some recordings; when we dial voice item maintenance and enter the Application ID & PWD it tells us " That application can not be udated thru this service because there are no prompts assigned to it". We were able to update...

Good Day All, In Call Pilot wihtin a menu we have some call transfer's set up: Press 1 routes you to ext 1234 Press 2 routes you to ext 2345 and etc. How do you go about changing the current extension to a different extension? Thanks!!

Hello, we have a remote Nortel BCM 400; about the only thing I know regarding the BCM is how to logon to the system. They can not make or receive calls, when they try to dail out they get dialtone then a display stating no free lines. When you call in you get a busy - think it may need to be...

Hello, We are thinking of changing our dial plan. Currenly we have 4 digit extensions, can we change to say a 5 or 6 digit extension. What would be the max allowed and where would I locate this information? Thanks!!!!

Hello, Does anyone have step by step insturctions on how to properly power down an s8700 and Audix then bring back up? Thanks

Hello all, I am totally new to the BCM 400, do not have any manuals and need to know how to see the call park codes. I can get connnected and see: System Resources Services Management Diagnostics Not sure where to go - thanks for any imput!

Good afternoon - Could someone tell me the main difference between Symposium Express and Symposium Call Center? Please keep in mind I am fairly new to Symposium. Thank you for any input. Have a great day!

Wondering if anyone could tell me what parts I would need to install a mini carrier remote. We are going to have about 30 - 40 uses. Could someone tell me what a LMX card is used for? I have never dealt with a remote mini carrier before ao any help will really be appreciated.

Hello - can anyone confirm if Nortel will support Call Pilot 1.07 if the vendor needs it? Thanks.

Hello - we have a site that currently runs off a remote shelf from our OPT 81 C via T1 PTP connection - this group of about 30+ people are moving but not all at once, both sites need to be up and working. Am trying to come up with the simplest solution - we have spare cabinets/cards thinking...

Morning - we have a toll free number pointed to a DN in our PBX on a 3903 set. The DN has calling name ID assigned. The toll free number is for a partnership and they want the partnership name to be displayed when dialing out instead of the Company name. Does anyone know how to accomplish this...

We will be upgrading to CP 4.0 and SCCS 5.0 - this site only has appx. 7 agents. With CP 4.0 it states you can play estimated wait time to the calles in queue. My question is if we only have 7 agents will the wait time be accurate? Thanks in advance.