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We just upgraded a locations remote workers from 5610s to 9608G working in VPN mode connecting to a Sonicwall. After the upgrade we found that the phones will work until a second phone is connected at the same remote location. Once a second phone is connected both phones will work and will...

I know this doesn't sound like a big deal, but if you run Agent Dashboard from XIMA it creates a major issue on reporting. Hunt Group A has overflow to Hunt Group B, if you call Hunt Group A, the call Queues for 2 min then goes to VM. When the VM to Email is sent the Subject line shows Hunt...

Usually just plug and play with these guys even when it is off of their soft switch, but for whatever reason I cant seem to get the trunk in service. Windstream can run patterns through the circuit and loop up to my equipment, but no luck. I am guessing its a soft loop somewhere in AT&T land...

Getting the following message when trying to start the service: The Voicemail Pro Service on Local Computer started and then stopped. Some Services stop automatically if they have no work to do, for example, the Performance Logs and Alerts service. Here is the error log: 04/05/2013 17:46 -...

Looking for a basic automated appointment reminder call out software that integrates with IPO. We need the service to dial a list of calls from the database and play a recorded message telling them their appointment date and time with the option to zero out to a hunt group for assistance. I...

Now it just shows the map of the US when I try to track someone. I verified that tracking was turned on their IPhone, but it still does not work. Kevin Flounders www.comstar-usa.com

Any of you guys figure out a way to allow a supervisor see where their people are via a PC instead of the IPhone/Android? Also, am I the only one who thinks that it should be a part of Portal? Kevin Flounders www.comstar-usa.com

IP 500V2 at 8.0.44 with two PRI 24 cards and corresponding PRIs. I have been noticing a trend that is alarming, every 20-40 minutes all of the channels on both PRIs Idle up in SSA at the same time. There are no Alarms/Err Seconds/Slips/LOS or anything in SSA. The two PRIs come in off of a 10...

In the 9508 menu under Home>Advanced Options>Audio, there are a couple Headset features that I am not 100% sure what they do. Headset AGC - I know Headset Xmit NR - Noise reduction for Transmitted Voice? Headset RCV Loud - No Idea Headset CC - No Idea Remote Headset - No Idea I have a client...

I have a 6 site SCN (IP 500 V7.0.23) over an L3 managed MPLS that has been operational for two years without issue. One site had its MPLS circuit drop them come back up, but since the drop inter office calling is broken. In SS on the main system I can see that the SCN says UP, but the alarms...

I have a 406V2 @ 6.1 with two different PRIs on two separate PRI24 cards. Both providers are requesting that we use them for clocking so we are having a weird issue. If I clock off of PRI A and put PRI B into Unusable, PRI B will show no clock slips in System Status, but will produce a burst of...

When you double click on the call assistant button or right click it and then click Open One-X Portal the program will attempt to open in IE even if you have another browser such as Firefox set as your Default browser. The issue I am having is when IE9 is installed because it will not show VM...

I searched on this but could not find an answer. I had to put a new(ish) MICS r6.1 in place of a 4.0 this morning the NAM is a 4.0 or 4.1. Everything works, but when I transfer callers to an extension the AA picks up instead of the persons mailbox. Transfer Return is set to 12 Users are set...

MICS with NAM, six port Fiber, 2-16s, 2-analog 8s, and a trunk 12. The system lost power over the weekend and would not come up after several reboots. I removed all of the cards in the MICS(Fiber and 2 Trunk-4s)and the system will come up for the operator phone, while all others are "In...

I want to move a site I have connected to Trivium Recording from Delta Server to direct SMDR off of the IPO. Trivium cannot seem to connect to the IPO in listen mode and I was wondering if anyone here could share their experiences and settings with me. Kevin Flounders www.comstar-usa.com

When I open my own One-X portal in Firefox everything shows up perfectly. If I double click on the Call Assistant (Version: 7.0.14.52) the One-X window pops up, but the info in call logs, VM, and the active window do not populate. I am guessing that I have ports blocked on my desktop firewall...

This sent Shivers up my spine. Kevin Flounders www.comstar-usa.com

We actually did sell Power Conferencing to a series of clients and now they are looking for a more WebEx type version. Has anyone utilized the Dev Connect team on an install? Kevin Flounders www.comstar-usa.com

I have finally gotten my FVX 538 to connect multiple 5610VPN phones from the same NATed address without issues, the problem was smart Packet inspection that was turned on the Comcast routers. With that fixed I now wanted to know what SA settings do you place on the 538s and 338s in the field. I...

I seem to have nothing but trouble with these appliances. My newest issue is using a 5610VPN to a 338 using option 1. The phone gets all of the way through building the tunnels then gets caught at "Checking Network Connectivity". It hangs there then starts to rebuild the tunnel all over...