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IP Office IP500 V2 Running 9.0.3 3 x IPBS2 base stations Master is using the IP 500 as its time source, the default with Provisioning enabled. Provisioning enabled because client wants access to the Company system directory Digital handsets display correct time. All 3725 IP DECT handsets are...

IP412 Running Version 5.0 System has default ring tones for Internal & External call sources. When incomming trunk call is answered by Receptionist and transferred to a users extension they receive the external ringtone and answer with their name etc even though the caller is their...

Latest 4.2 Phone Manager Client running on Citrix Only problem is some users receive the SPS Server Lock error message. They press OK to continue and everything works fine Has anyone else seen this message

Call from one IP Office system over SCN link to another system extension rings OK. If not answered then forward on BUSY & NO ANSWER set to go to a Huntgroup. Huntgroup does not ring. Caller hears ringing for default time period , then a few secconds of silence followed by an announcement from...

Upgraded my demo IP500 system All went OK except 5610SW IP Handset Went thru Firmware upgrade OK ON reboot loaded down settings file via TFTP but no display no present Can ping IP handset No extension no listed in System Status System Status alarms shows hundreds of occurances of...

Have a system IP 406v2 running 4.1.17 2 Huntgroups DAYTIME on extn 600 & NIGHTIME on extn 660 Voicemail is enabled on Nightime HG only Both are configured as In Service and i use time profiles to disable the Daytime HG at 17.00. After 17.00 incoming calls ring for alloted time the caller...

Have just upgraded a IP406v2 system to the latest Version 4.1 Incoming calls from outside the business ring the analogue extention (s) with 2 rings , the normal setting. If a user then puts the call on hold and transfers to another extension the internal user receiving the call gets the same 2...

Looking for documentation covering the features of CCC Call routing, Multiple message support etc I know the product integrates with Voice Mail Pro but I am looking for a detailed product overview Have looked on all of the Avaya web sites I can think of

I have 4 IP Office Systems connected via an SCN 2 x IP412 & 2 x IP406v2 all running on Version 4.1 All but 1 of the 412's have their own outside lines . All are 30 channel Primary connections From the 412 without any lines I have amended the ? default shortcode to use the SCN VOIP line to...

HAve set up a call flow User enters 4 digit pin . Use $key to check this against SQl database table Fails every time Have checked thay $key holds user entered pin by having a pin entry with a live extention no which i pass to an extention and all works fine I suspect the database lookup is...

Have an IP office 500 with DS expansion units Running on 4.0 (5) for last 5 months with no problems Recently ordered 2 x new 5410's Plugged in to DS30 module. Unit requests BIN file TFTP log shows 5410.R2.bin file being downloaded Keeps looping Download after download

Have a IP 412 with streams of the following message PRN: CMPC:: Send Q too big (21) discarding data Some users reporting a delay (10 seconds) in receiving dialtone when lifting the receiver. Is there a document which explains the various Monitor information

Calls presented directly to Extensions & Huntgroups display the incoming caller ID in the SMDR log If call is answered by VM Pro caller id is nor presented. THe SMDR log shows the call be from an internally generated source EG 9161. Have tried using system variables in VM PRo tho pass thru no...

IP Office 403DT running Version 3.0 DT Version 578 In User/Voicemail settings adding internal extention to Voicemail Reception tab so caller can breakout from message. When config is saved and unit rebooted (tried Merge and Immediate) the entry has disappeared when i check the config. All of...

As SEARCH does not work unable to find comments on above I have 2 sites 1 with latest Version 2.1 1 with latest Version 3.0(DT) All applications are from the above releases When sending a merge config command via manager everything looks to have worked BUT !! - Some extensions looose...

Have 2 sites both running IP Office 406v2 units on Version 3.1(65) Calls over the SCN ring for 15 seconds (default no answer time) and then present BUSY tone Monitor program shows the calling system looking in the LCR tables for an alternate route. As none found BUSY presented All the...

Have a client with 2 x IP Office 406v2 units connected over a 10Mbit Bridged Ethernet Connection SCN networking setup and working except for one problem If a call is made over the voip link and is not answered withing the default ring time of 15 seconds the system making the call attempts to...

Have 2 systems linked via a 2Mbps MPLS link with QoS set on Speech path in 1 direction is excellent Remote user reports conversation fading in and out all the time Network bandwidth not being used a great deal at the moment so plenty of capacity. VOIP lines set up exactly the same as...

Running Latest 2.1 on 4 IP Office systems. Version 2.1 because mix of DT and DS handsets over 4 systems and want to use a single version for ease of support. Everything working OK except Phone Manager Version 2.1(16) Speed Dials keep flashing RED on & off on majority of users screens If i...

Have upgraded a 412 configuration to 3.2 All OK, except Delta Server 5.0.25 Will not connect to 412 Comms Failure message Have 2 other systems on LAN 1 x 412 on version 3.2 and a 403DT on version 3.0 Can connect to 403 but not the 2 412's Everything was OK until the 3.2 upgrade