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We upgraded our processor to 3.0 and found we can't activate Call Forward w/Simultaneous Ring with our existing T1-Loop Start phone service. Are there any "work arounds" or are we totally out of luck with our current setup? Thanks for any input / direction.

Hello! I updated Labels via WinSPM and even though the new names display properly on the individual phones as well as the Operator's Directory, the Dial By Name doesn't recognize them. We only use Dial By Name with our Night Attendant. And, in case it makes any difference, I updated the...

Can anyone give me an idea what's involved in upgrading from R4 to R7 on a Merlin Magix system? We received a bid from a service provider for $900 or so. I'm curious re: what actually has to be done beyond installing the software on the workstation... Any info, bits of advice, etc...

HELP -- I'm frustrated! Here's a quick rundown of the system / equipment: Merlin Messaging Release 2 / Merlin Magix 1.5 / WinSPM Rel 4 / Lucent 4412D+ Problem: When the Night Attendant is on, the calls to my extension go directly to VM if someone dials my extension directly or uses the...

We purchased a Plantronics H132N headset with an RJ11 connector. Can we use the headset plugged directly into the headset jack or do we have to buy an adapter or amplifier? I programmed the "Headset Status" and "Headset Hang Up" buttons but we're not having much luck...