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Hi Everyone, We have a phantom DN that is set to DCFW to an external number. Most of the time this seems to work fine but sometimes forwarded calls will route to the attendant instead. I'm not sure if it's a recall or going directly to the attendant. Can anyone offer a suggestion? TN is...

Hi all, Should I be able to do an enhanced trace on a Phantom TN? I want to see what happens to an incoming call that is DCFW'd on the TN but I never see any output. Thanks, Ed

I have two M3904 sets that are programmed to forward and hunt to voice mail (7000). When calls are dialed to these extensions and they are busy they hunt just as expected. When calls are transferred to these extensions, and they are busy, they calls are not directed to voice mail and dump to...

I have a set (2616) on an Option 61c with keys set up like this: key 0 scr 2972 key 1 mcr 8699 key 2 mcr 8699 I want key 0, and only key 0, to HUNT and FNA to another extension (outside VM). When the employees leave the office they need to be able to forward all calls to that set to the...

What's the proper way to cause a key other than key 0 to be the default key selected for dial tone when the handset is picked up? I'm sure I've done that before but I just can't remember how. Thanks everyone. Ed

Hi everyone, I have several users that have starting using a Plantronics CS50 wireless headset and HL10 lifter on thier 2616 sets. These seem to work pretty well for the most part. I have just recently been told that the HL10 lifter should be able to detect ringing on the set and transmit...

Hi all, I've got a 3904 that I just can't get to forward. I'm not worried about FNA or HUNT, just simple forwarding. I've done this a thousand time but this one has me frustrated. Anything look wrong here? Thanks, Ed DES X TN 024 0 03 14 TYPE 3904 CDEN 8D CUST 0 KBA 0 FDN TGAR 1 LDN...

Are certain keys on the M2616 sets reserved? If so, can someone point me to a 'key map'. I haven't been able to locate one in any of my documentation. Thanks, Ed

Hi all, We have an Option 61C that has been in place since 2000. The system was installed with all M3904 or analog sets. We are going to be installing a handfull of 2616 sets and I'm trying to set up one for testing. Does the 2616 have an issue with polarity? None of the 3904 sets has...

Does an Option 61 have a time zone setting. Those of us in Indiana are moving to DST for the first time. I know I can just go in and set the time but I assumed that somewhere the system had a setting for time zone that would take care of that automatically. If there is a TZ setting will we be...

Hi all, As older m3904's are getting hard to find I need to know if it's possible to downgrade the new sets to firmware that will be more compatible with my 61c, release 24. I don't know if release 24 has the proper set of tools or if there is some other solution. Thanks everyone. Ed

Hello, Does anyone know if there is a way to suppress access codes from being placed in CDR records? Thanks, Ed

Greetings, Just setting up our 61C for CDR and I'm confused about the use of CDMA/CDMD. I had thought that sets had to have CDMA in order to generate CDR records. All of our sets are currently set to CDMD and are still generating records. I guess I don't understand these two options. Can...

Hi All, I am trying to set up an ACD queue to forward to voice mail on a no answer. This is working fine if none of the queue members is logged in or if they leave the phone unattended. The queue rings to each station, sets MSB on no answer, goes to the next station and then goes to voice...

Greetings, I am trying to set cdr to YES on one of my routes via ld16. The system lets me set it but the setting doesn't seem to be retained. When I print out the rdb cdr is still showing NO. Any ideas? Thanks, Ed