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  • Users: wimpyone1
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  1. wimpyone1

    Announcement to ACD going to VM instead of Queue

    We have a definity G3 with an announcement on our main number that allows callers to choose 1, 2, 3 for specific departments. Although the extension for the helpdesk is attached to the second option the callers go directly to voicemail. The helpdesk is on a ACD system so callers can choose to...

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