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  • Users: saspurs
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  1. saspurs

    Telecommuting issue

    I am trying to set up telecommuting to enable a user to remotely dial in and change the call forwarding destination. So far I have set the telecommuting extension I can dial into it and receive dialtone but as soon as I enter the fac for call forwarding the line goes dead or flatlines. To me...
  2. saspurs

    CMS Forecasting access

    Hi all I've recently installed CMS Forecasting and it is working well when used directly from the CMS Server. However I do not want to give the users direct access to the server and they would like to run these reports. I have checked under user permissions > Feature access and they have full...
  3. saspurs

    Pull call back from Agent

    Hi, I am wondering if there is a way to pull a call back from an agent if they dont answer. We have a problem here when every now and then an agent will walk away from their desk and forget to logout or go not ready. I am therefore trying to track down the best way to pull the call back and...
  4. saspurs

    CMS Pseudo ACD

    Hi, We have recently upgraded our CMS to V11 and I am wanting to know how to add a new Pseudo ACD onto the system. I am having problems creating it to then load the data into it. On the old system it was already there so all I had to do was restore the data. I am unable to add a new ACD to...
  5. saspurs

    Set-up new Pseudo ACD

    Hi, We have recently upgraded our CMS to V11 and I am wanting to know how to add a new Pseudo ACD onto the system. I am having problems creating it to then load the data into it. On the old system it was already there so all I had to do was restore the data. I am unable to add a new ACD to...
  6. saspurs

    Agents Logging into Multiple Sites

    Hi, Am hoping someone can help me. Basically we have two sites with call centres at both sites. The call centres are all currently fully contained within either one of the sites, therefore also all agents are located and login to just one of these switches. One of the call centre managers now...
  7. saspurs

    Coverage to another users voicemail

    Hi, I was hoping that someone would be able to help me on this. What I am trying to setup is for a managers phone to be diverted to his secretary and then if she does not answer to go to her voicemail. Its obviously easy enough to send back to his Voicemail but he does not have it and does not...

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