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When the VM answers it produces our greeting, that says "leave a message after the tone" waits 3-4 seconds and then says "your call is being transfered" rings ex10 which answers and says "your party is not available, please leave a message after the tone". Is this Normal operation or are some...

Hello Have an older partnerVS to install. Does any one know how to change the main greeting? Have some info but not enough. Thanks, RKS

Is there any way to tranfer a voice mail message from one mailbox to another on a small R8 with a messaging card? Thanks in advance

my epson 8400 wont print says cartridges empty, but I have a new black cartridge..and have told my printer to print in black and whie only

Does procomm adapt to Windows XP at all? Or is there another software available? RKS

I need to program some local speed dial numbers on a 6400 set attached to a definity prologix system ... don't have access to a users/administrators guide at the moment. Can some one give me a quick how to? Thanks JEB

What is a ABK Command buffer full error? How can it be cleared...or is it more serious? Thanks RK

1) Sales is complaining that when they park a call and there are other calls coming in while they are on the phone that they can not pick up the ringing call after they have completed the park and hung up. (The sales phones are in a calling group set to group ring and have at least 4 SA...

A calling group on our Magix R4 is doing some odd stuff. The Sales group complains that periodically not all the phones ring in the sales pit, though set to 'group ring'. Only one or two out of 6. the other phones are idle and it doesn't happen all the time. This and problems with call park (see...

I'm having what seems to be 2 different issues with call park on our Magix r4. 1) Sales is complaining that when they park a call and there are other calls coming in that they can not pick up the ringing call after they have completed the park. (The sales phones are in a calling group set to...

When an All-page (799) is in progress all of our other reps on 4412 sets seem to be blocked out of call pick-up (and probably other functions) Is this an "undocumented "Feature" or something we can fix?

We have an MLX20-LD in the system that, when voice paged, does not recognise that the phone is in use and just blasts away rather than doing the abreviated ring thing, as do our 44xx phones. Is there a setting to fix that?

Trying to get the following "simple" senario to run. Magix R4 LS/GS lines 10 in Pool 70 PRI lines 23 in Pool 891 1) Call comes in 2) Ring all phones on sales floor (20) Ggrp 7929 3) After 6 rings Sales Back-up and Admin phones ring (20) Cgrp 7928 as well 4) After the 12th ring AA 0n 770...

Setting up sytem speed dials for 1st time... I set up a number In winSPM as speed dial 600. when I do: "4400-Series telephone users without programmed Feature buttons should select an SA or ICOM button, lift the handset, and dial # plus the System Speed Dial code" I only get to #60... before...

Trying to get our new PRI circuit up and running. Have incomming calls coming in but, they aren't ringing the stations as expected. Have pool 891 -i buttons on all the phones, except the operator/backup stations 100,104 that ring only after 20sec of no answer on the other phones, per customer...

I've lost my operator! When dialing '0' out of a VM pick-up we now go into oblivion rather than to Ex: 100. Where do I need to go to reset that? Thanks again for all your help JEB

My Merlin Messenger is hanging on to outside calls, if answered by it, for about 60sec after the caller hangs up. it doesn't seem to do this with inside calls/tranfers. it will take the line off hook long enough to get the "if you's like to make a call..." and record that. Anyone have an idea...

What is the best way to arrange Calling and Coverage groups to distribute a PRI (23 lines) to 40 agents, all ring (no hunt), all pick up, "opereator" only handles returned transfers, and dial 0 out of v-mail? Thanks in Advance JB

how do you turn the message indicater led off when ther are no messages thanks smitty

Our phone CO provider can only supply us with GTD5 for our Mafix PRI. Is this a conflict? Is there a way to deal with this situation? Thanks for any help you can provide