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  • Users: kerrybo
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  1. kerrybo

    CMS Report Field

    Need to find a way to report any acd calls answered where talk time was less than 10secs. Is there a short calls calculation or database item I can use for a daily split report?
  2. kerrybo

    CMS Report Field

    I am creating a custom report for a client. I am having problems finding calculations that will work for a VDN daily interval that will calculate longest time to abandon and longest time to answer- ie. the MAX time a call waited until it abandoned and the max delay until answered. Any...
  3. kerrybo

    S8700 Modem issue

    We just upgraded our Definity G3R to a S8700 over the weekend. Now all of our modems (configured as modems)will not dial out to external systems - ie other Avaya PBXs, etc. The modem line disconnects carrier. We have tried changing the stations to faxes, 2500 etc. and this still does not work...

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