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How can I change the ring tone on an Electra Elite system with a DTU 16 handset

Is there anyway on a CICS 6.1 and Callpilot 100 to have the night service button, when pushed, default to after-hours menu no matter what time of day it is?

We have a customer who has a CICS 6.0 and Callpilot 100,R2 and wants to use message notification to notify his techs of a call in the voicemail system. When a customer calls afterhours and leaves a message the system is now setup to dial his pager, however he wants it to also then dial a...

Is there a website that lists the features / differences between Norstar MICS/CICS software versions?

What is the difference between a 0X12 and an COX12?

We have a customer that has a blown power supply in a Norstar Applications Module with ACD Model 4 in it. Does anyone have a part # for this power supply? Also, is there any calibration I need to do after replacing the power supply?

What woud cause phone calls to be dropped every so often? One of our 8 lines at one of our locations drops calls every now and again. You would be talking away and the line goes dead. Any idea of what I could check?

Anybody have a schematic for a CTA 200? I have a customer that keeps burning them out somehow and would like to repair them. Any help is appreciated.

What would cause lines to not get released on a MICS? Every now and then, our lines will say in use when nobody is on them. They dont seem to release when the person hangs up. Any ideas what I can look for?

Does the KSU need to be powered down in order to install a Global Analog Trunk Card, or can it just simply be plugged in? The system it is being installed in is a MICS.

What is the command to change the extension name on an NEC Electra Elite 192?

How can I tell if a phone system port is functioning or not? Our Debit machine plugged into the analog port of our phone system and over the weekend has stopped working. Is there a way to tell if the port is fried or if the problem is somthing else? The phone system is an NEC Elite 192.

Where can I find info on TVSS requirments for a Nortel switch? Is there any certain spec that needs to be met in order to not void the warranty?

Our Startalk Voicemail is doing something wierd. We have an Autoattendant pick up after 5 rings if the receptioist doesnt answer. This functions fine, however after the autoattendant picks up and goes through the options, the phone system immedialty goes into another greeting listing other...

Can schedules be setup for Group Ringing. For example, can I have DN 223 ring on lines 1,2 and 3 from 7am to 9am, however at 9am only ring on lines 4, 5 and 6.

Is Night service mode the same as Business Closed. I want to program a hotkey to put the system into Business closed. The system is a 824 DS Rel 01 and the Startalk is a mini rel 03. I read the FAQ's and it shows how to do this however I dont see Ringing Groups in my programming. Is the...

I have a startalk mini Rel 3 connected to a MICS 8X24 DS Rel 01. Im trying to setup the auto attendant. Im able to get it configured in the Startalk however it wont answer. Is there something I need to activate in the MICS?

Is there a way on a MICS 8x24 with Startalk to generate reports of call volume, time on hold, rings before answered etc?????

Is there a way to reset the master password for the Startalk system? What is the default code usually?

How many cross connections can there be in a single run? I have a site that has the workstation connected to a BIX then cross connected to a 25 pair. The other end of the 25 pair then cross connects to a 100 pair which then cross connects to the Dmark. Is this one to many cross connects?