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This is off-topic but I thought I’d ask anyway…. Recently some of our customers have been complaining to us about a scam. When they call our 1-800 customer billing support number, someone offers them a gift card from a big box store if they verify their credit card information. We are not doing...

We are beginning a trial of SIP trunking. We have an MPLS circuit coming in from the carrier, connecting to an Acme Packet SBC, and then connecting to an Audiocodes Mediant 1000 gateway. The gateway connects to the CS1000M MG release 4.0 system via ISDN PRI. We cannot get the PRI to stay up for...

Recently we installed a CS1000E, release 7.5, connected to an IP turret system (Avtec Scout). The turret system is essentially a key system. In older setups, the turret system was analog, and we would connect it to the PBX (CS1000M rel. 4) using analog lines. But with the newer implementation...

We have several systems which use NT4N64AA processors. Some cards are release 1 and some are release 4. In a dual processor system (CS1000M MG, release 4.0 software), can you have one card at release 1 and one at release 4, or do they have to match?

Anyone know what the first release of CS1000 software was that allowed for third-party SIP endpoints? By that I mean a SIP phone made by another manufacturer. We’re looking at setting up a site with an IP turret system (Avtec Scout) and connecting to a CS1000 without having to use analog...

We have a situation where we installed a used system at a new site and have encountered some problems making it work with the other systems in our voice network. We are considering several different options. One is to program the site in a new customer in an existing site, but we’re not sure if...

We have 27 CS1000 systems, all on release 4.0 or 4.5. I am interested in capturing trunk/system traffic from all of the systems. We have an old traffic collection system called Switchview. It is collecting traffic for one site. Our version is 5.4, which is rather old, and the server on which it...

All of our systems are CS1000M or CS1000S, running on release 4.0 or 4.5 software. We have a stash of NTDU27AB signaling servers for spares, but that stash has dwindled due to failures. Is there a replacement/newer model available that does not require a system upgrade?

We have a dozen BCM50 3.0 systems and one 2.0 system that we want to upgrade to the latest software release, which is version 5 if I remember correctly. We have been self-supporting on these systems, except that we have needed to obtain patches/keycode files/etc from an authorized vendor as we...

We have a CS1000M Cabinet system (opt 11) on release 4.50W software. It is a three-cabinet system. We want to install a line side T1 (NT5D14) card in the system. Does it have to be on the main cabinet, or can it be on one of the expansion cabinets?

At our corporate HQ, we have a publicly listed main number for general inquiries and other business. This number is in the middle of a DID block, and it has been removed from that block. The telco routes calls to that number over 10 CO trunks. All other calls to numbers in the DID block are sent...

We have a Call Pilot 1002rp on release 3.03. It is networked with two other 1002rp systems, one on 3.03 and one on 4.04. Our CEO wants to know if we can send a broadcast message. We have been looking in the NTPs and CP training manuals for some sort of procedure how to do that, but we can't find...

We have a Call Pilot 1002rp on release 3.03. It is networked with two other 1002rp systems, one on 3.03 and one on 4.04. Our CEO wants to know if we can send a broadcast message. We have been looking in the NTPs and CP training manuals for some sort of procedure how to do that, but we can't find...

According to Nortel, each IP phone has resident monitoring software that captures statistics on events (poor call quality, etc) when they occur. It is made by Telchemy and is called "VQmon." This allows you to troubleshoot problems by using software such as NetIQ. Our network operations group...

IP network-wide virtual office appears to be a solution to the needs of some of our employees. In order to try it out, I attempted to program my phone to enable login and logout. The phone is an 1140, which is programmed as an i2004 on our CS1000M MG system with release 4.0. In the Features...

We are experiencing some difficulty with sending fax and modem calls over IP trunks. In our network, we have three hub sites, and all other sites are connected to one of these hub sites via an ISDN PRI carried over a private microwave system. We use a uniform numbering plan (with LOC codes) for...