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  • Users: tjpf2001
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  1. tjpf2001

    Transfer call to Extension Off Premise

    When we transfer calls to our maintenance department (that line is on a 008 OPT card and has its own circuit number), if the calls aren't picked up in 4 rings they return to the operator rather than going to voice mail. Is it possible to set this up so that transferred calls will go to voice...
  2. tjpf2001

    Delayed delivery of voice mail messages

    Hi! We have a Merlin Legend 6.1 system and have been experiencing a problem lately with voice mail messages being delivered late (either that or the message waiting light doesn't light up right away). Today, for instance, a colleague told me she noticed her message light on this morning and...
  3. tjpf2001

    "Part-time" coverage of incoming lines

    Thank you to all who answer questions on this forum. I learn so much just reading posts. This time, though, I have a question I'm not finding an answer to. Budget cuts have forced us to eliminate our main receptionist position. Fortunately, our phone system (Merlin Legend 6.1) was set up...
  4. tjpf2001

    Disconnect from Voice Mail without Hanging Up?

    We have a Merlin Mail Legend system, version 5.0. We have several out of state Board members who frequently dial into our system and leave voice mail messages. Because they are charging their calls to a credit card, and would like to continue their credit card connection after leaving the voice...

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