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If I have one central CMS box with multiple ACDs (1,2,3) is there a different process to doing the admin and/or maint. backups? If so can someone explain. Thanks.

Can someone tell me a brief description of the difference between the three types of softphone configurations. Maybe some advantages/disadvantages? Thanks.

Hi I have an s8700 multi-connect config and we are thinking about doing QOS. Is it necessary or smart to use network regions and if so what role does address mapping play? From a corparate WAN/LAN the voice equipment is on it's own vlan, so I guess my question is because I have over 25 EPNs...

Hey guys, DOes the IPSI do DHCP to my PNs/other IPSIs and if how would I check to confirm. THanks.

Can some of you who have experience with the call acccounting system let me know anything unsual or buggy about this product. We are thinking about employing it for about 5000 users over 4-6 sites. What have been your experiences good for bad? Thanks in advance!!!

Ok, I am banging my head against a tree here. I have val manager but not using it right now, so I FTP. I can ftp all the .wav files to the /annc directory on the VAL board. (I see them when I do a DIR or ls). The problem is the when I do a list integrated for that val board NONE of the...

Hi, I have a simple question, I THINK...;) In the s8700 ip connect world where I will have multiple G650s communicating with PNs, do my CLAN, VAL, IPSI, Medpro cards need to be routable or non routable. Meaning are these cards onlyc communication with the G650 and not the s8700. I guess the...

I want to remove the geosummerst46 and change the address for mapd1b. I also neet to change the address for geosummerst1a but keep the name. HERE'S WHAT'S IN THE INTERNET HOST TABLE RIGHT NOW: # Internet Host Table # 117.15.5.1 localhost # 197.138.195.87 r3frgtr r3frgtr.tmpdomain.net...

I want to remove the geosummerst46 and change the address for mapd1b. I also neet to change the address for geosummerst1a but keep the name. HERE'S WHAT'S IN THE INTERNET HOST TABLE RIGHT NOW: # Internet Host Table # 117.15.5.1 localhost # 197.138.195.87 r3frgtr r3frgtr.tmpdomain.net...

Does anyone know of the interaction between CM 2.0 call center rel 11 and how the variables work (OR NOT WORK) with CentreVu v11? I have a vendor telling me that even if I upgrade my PBX & Call Center software I stil need to go from CMS v11 to CMS v12. I guess I'm trying to figure out what...

I'm trying to figure out if there really a big difference in the two resets. Can someone tell me the main items affected by both. Thanks in advance!

We are in the process of upgrading our G3si v9 PBX, and I was wondering what the people out there with call centers and non Avaya CTI applications experiences were with the migration. Basically are there any little pitfalls that we should expect and prepare for. Also what is your general setup...

I'm doing some second guessing here with programming expected wait time for callers. Currently I am queuing the call first, then check two wait-time criterias for the skill group. I was thinking if it would be a big difference to do it for the caller. If I did it that way then, maybe I would...

Can you someone explain to me how this works within a CTI application. Let's say your CTI server(non-Avaya) is using translation routing on the original VDN of entry for a call. However along the way as this call passes through IVR, back to PBX and with certain menu options thaere is a need for...

Can someone quickly tell me when these jobs are running?(I thought the job was to run every 30 minutes). Also what the "dev/null 2>&1" mean?(I am mostly interested in the 2>&1 as I believe the rest is sending background output to the null device. Although I would be eager to find out what the...

I ALSO POSTED THIS IN THE SUN SOLARIS FORUM BUT ON REVISIT< THIS FORUM MIGHT BE BETTER. How do I find out when a userid was created? Can a do a "ls-c" or is there another command that would be appropriate. Bascially, I want to compare when a user account was created to the last time it was...

How do I find out when a userid was created? Can a do a "ls-c" or is there another command that would be appropriate. Bascially, I want to compare when a user account was created to the last time it was accessed. What I would like to do, in the future with upgrade is not install or copy userids...

NOT ALL OF IT! I just want a user (scmen) to have the same rights to changes user passwords words. Running SunOS 5.7. THanks.

Hi (I posted this on the Solaris site too...sorry) I need to list all cron jobs for a specific time frame like today between 2pm and 3pm? Basically I have a script(somewhere) running that adds a menu to an appliaction running on the box. However when the secondary menu is selected and one of...

Hi I need to list all cron jobs for a specific time frame like today between 2pm and 3pm? Basically I have a script(somewhere) running that adds a menu to an appliaction running on the box. However when the secondary menu is selected and one of the options is to run a report, the job dies...