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Hi Has anyone had an issue with incomming caller ID information being passed to the CDR? I have all other options working. Currently using PRI so caller ID on the sets are not an issue. Thanks,

I have a IP 403 with a NI2 pri from At&T. I get incomming number display however I do not get any incomming name display The telco has said it is on, However I have not been able to prove what the problem is. Anyone have any information that can help

Is there a installation guide missing for the connection of a EU24 to the 52XX phones running R 3.0? I cannot get the 24 module to work under that config, it does work on a 24XX.

Hi I have just repaired my 46xx settings file to correctly dial the 4 digit ext from the call log without dialing the 9, however I cannot get the system to drop the 1 + Area code for a outside call in the log. What am I missing?

Hi all, I have a trouble im currently working on where 2 analog cards have decided they are not working as the should. I have done system resets, I have reseated the cards and have the same errors. I have attached the logs. anyone with any insight on why im getting this issue would be...

Hi, Has anyone configured the CCC software package to generate and automatically email reports? I am having problems finding any docs on this application

anyone with any insight on why my passwords do not save for users every few hours they default to # im running 2.1.24

Hi, I need to build a transfer point for a emergency mailbox allowing the caller to dial 0 to connect to the offsite call center. Any suggestions on the best way to acomplish this

Just upgraded my system to 2.1.24 and have been having problems with *17 I now need to use *17* to access vmail any ideas why this has happanend?

Strange one. My default *17 or A voicemail collect programmed button, is not starting the vocemail. All My AAs are working I can dial * + Ext number then *7 and access the voicemail box however when dialing *17 or any programmed voicemail collect + ext number I get the proper display except no...

Hi, Im having mental block here. I cannot find the area on Call Center View where you actually add the Agents. I have added thierPC wall boards, but cannot see where the agents are added or the group monitor for anything other than voicemail

Hi, Are there any known problems with IMS and Outlook 2003?

Im currently running a new install Ip Office 2.1 (24) with CCC and IMS. Im having problems getting a client PC to connect to IMS intergrating with outlook 2003 I have the server configured The Exchange account configured, All mailboxs in the IMs admin tool are linked to the exchange active...

I currently have EC500 running on multivantage 12.X The EC500 works well delivering the Caller ID of the DID in the office to the telephone, with ease. Is there a way to have the ID of the caller loop to the cell phone as well? So that if a client calls I know how to greet the call using EC500.

I Have a 8300 & a G350 System is working however it is reporting as out of service to the master 8700. I have a ICC Comm Manger alarm. I cannot get the system to report back to the host seems to like being here in LSP

Hi, Im working on a solution for faxing solutions (unified for IP Office) Can this be acomplished? or do I need a 3rd party fax server solution.

Hi, Just upgraded to Magix 3.0 I have 2 calling groups with the same members in each group (nice new feature) my question: How does the user login to individual groups? Can they choose what group they want to be logged into? Thanks. Paul

Hi, Currently have a customer with a intergration issue. They have NEC systems across the country with 1 Magix. Im wondering if it is possible to have 5 digit extensions on a Magix Switch

Hi, Anyone with any insite on the following error: System: IP Office / Vmail Pro 1.4 Issue: 2 Users Mailboxs Password will reset daily to default. Thanks, Paul

Hi, After reading all the RPC related info here I have not seen anything relating to the error im having any insite on this would be great! Here is a brief description of the setup P 4 1.0 512 Ram 2 NIC Cards (Dlink/Realtek) Fresh install of XP Pro. Almost 10 min after startup RPC shutdown...