Search results for query: *

We have an environment here with the older telemanagement platform MDR (now Avotus) Switchview Intellicontrol. I'm familiar with its' successor products MAT/OTM however I'm new to the Switchview interface and looking for a command reference. Just simple things have me confounded like how to...

Hello All: Wondering if others have experienced this behaviour. The organization is an IE environment. We have been experiencing a new issue with MiCollab and ACD Agent Logins via Ignite, in that a Windows Security Authentication request pops up looking for userid and password. This is...

Hello All: Mitel newbie question on the best way to send a DID to its' voicemail box. We've been asked to secure a DID, which we've done. We don't yet know what they want to have the call flow be. The DN matches the last 4 digits of the DID. That extension resides on a phantom set with many...

Hello All: I have a question around how one could set up SIP Trunking between Cisco Call Manager 9.1 and Biscom HA (Active/Active) FoIP Server. In this scenario we are planning a High Availability Biscom Platform (Active/Active). I wondered about the incoming call scenario and if it is...

Hello All: Anyone familiar with the PINXDN? My friend google didn't have much info. Here is the printout REQ: prt TYPE: dnb CUST 0 DN 4614 DATE PAGE DES DN 4614 TYPE PINXDN Thanks, Nicole

Hello all I am having trouble with this script. Have used in the past with no issues. Problem is that I had never had to populate the FLEN prompt before. I need to set the FLEN to 4 for all CDP entries. The script below reads through an excel list of DNs to CDP. I've tried adding a FLEN...

Does anyone know if it's possible to set up a menu service so that it will play the entire greeting before allowing any menu choices?

I have a user who is getting notified via remote text notification that they have a voice message. Issue is user does not have a mailbox on this system that they are aware of. Is there a way to search by entering the user's email address to pull up the mailbox number? Or to export all...

Hello All: I am new to the world of Cisco Voice (background is predominantly Nortel) and am trying to determine if a feature is available - non-ringing line. I am not looking for a busy lamp field key. In Nortel (sorry for comparison) we would program an SCN or MCN key in the PBX to show the...

Hello all: I have a Nortel CS1000M connected via QSIG to a Cisco Call Manager. We currently have a 4 digit dial plan and are running out of numbers. I am trying to pass 5 digits across from the Nortel to the Cisco (CDP'd the number) to see if I can have a hybrid 4/5 digit dialplan. So far I...

We currently are a CS1000M environment and use Amcom/Xtend's Medicall for our Hospital operators to perform their "locating" function (find/page/alert individual or unit for another team member. As well we have the WebXchange app for the staffmembers to input their oncall and regular schedules...

Problem with one Desktop Messaging User - XP Client, Outlook 2003 - CallPilot ver is 04.04.04.03 - only this user affected - When message opens the CallPilot Player does not open and play automatically as with all other users - It opens as an email with an attachment - can then double click and...

I'm trying to set up Virtual Office and phantoms on an Opt 81C.. They work fine as I2004 sets, but when I program them as phantom 500s - I must be missing some stuff because I'm getting "Invalid ID (2)" Message when I try logging the phantom in... Your help is appreciated!!!! Here's the...

Trying to configure the Microsoft TAPI H323 service so that I may click "Call Contact" from within Microsoft Outlook using the I2050 softphone... So far only errors received ("internal error occurred, close the dial dialog box and try again).. Has anyone been successful with this?

Hi there! Question: We have two entries (6811 and 6812) in the IDC table pointing to 6887. 6887 is an analog dn - rightfax test server. Struggling to figure out what I can do to show the dialled number, i.e., whether the caller dialled the 6811 or the 6812 to reach the 6887 number... CLS CNIA or...

Hi there.. I have one agent in the queue at one of our locations that shows only a "0" or a "1" when they depress the DWC key. Could this be a version issue of the M2216 set?

I seem to have a corrupt database. The repair process hangs and never completes (the access lock file stays open indefinitely). Also, have tried the old create a new database and import the tables into it, but that wouldn't work either.... Any other ideas would be most helpful. Thanks, Nicole

Hello all! I thought in previous Windows versions I was able to print to a file and specify the exact location beforehand, to avoid the runtime prompt for location that the OS offers... Any help greatly appreciated for doing so in the Windows 2000 environment appreciated! Thanks!