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  • Users: ericsooter
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  1. ericsooter

    Upgrade Merlin Messaging to 2.5

    I currently run Merlin Messaging 1.7 on my Magix. I recently purchased a 2.5 Messaging board. I had two questions regarding the upgrade. Will the existing 6-port licensing PCMCIA card work on the 2.5 board? Also is there a way to backup programming information and restoring onto the new 2.5...
  2. ericsooter

    Calling Group Management

    I've recently setup a calling group for our technical support department. It is an auto-logout queue; which is really the best way for us to do it. But the problem is that the office can get busy and the staff can shuffle some. Of course, this causes the dreaded times that no one is logged...
  3. ericsooter

    SMDR Accounting

    Currently I am using a Magix 3.0 with calling groups (queues). The type of group that I need to use requires employees to log into the call group when they are at their desk. I am having a problem with some not logging their phones in. I hooked up the SMDR to capture data to a file. This...
  4. ericsooter

    Accounting Software?

    Can anyone recommend a decent low cost accounting software for the SMDR information. Most of the stuff I've found is well over $1000. Any recomendations? Eric
  5. ericsooter

    Calling group queue question

    I just currently setup a calling group queue for my Merlin Magix 2.0 system. I set it up as least-idle and auto-logout. This works really great. The only problem I am having is that some of my employees are not being good about logging back into the system once they are logged out. Is there...
  6. ericsooter

    Processor upgrade

    I currently have Merlin Magix 2.0. I've seen some pcmcia upgrade cards on some sites to version 2.1. I was wanting to know is this card going to have to occupy the slot all of the time? Or is this just used to flash the main card and can then be removed from the slot? Also, does anyone know...
  7. ericsooter

    Messaging and Call Group transfer

    Currently I have Magix 2.0 and Merlin Messaging 1.1.9. I've setup the Auto-attendant #1 with the following selector codes: 1-4 Direct Extension Transfer (Action code 5) 5 Selector code transfer to calling group 770 (Action code 1) Dial timeout - Transfer to operator The direct extension...
  8. ericsooter

    Auto attendant loop

    I have a Magix 2.0 and Messaging 1.1.9. The extension voice mail boxes seem to work correctly. But the message lights are not lighting up when voice mail hits their box. All our phones are 4412D+ 's. Anyone know what I might be missing? -Eric

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