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I have a Symp 5.0 and all incoming calls are routing to the first agent that logs into the skillset. Calls are not being evenly distributed. Any one ever come accross this issue?

Is there any way to make a mass change to Agents? I have a system that I have taken over and they way it is designed requires me to modify about 200 agents in order to add a skillset and the appropriate priority each and every time they decide to make a new skillset. And it is starting to...

Could someone please provide me different options to accomplish the following: I need to be able to transfer calls from one Agent to another. Currently they are creating a CDN for each agent to accompish this. But this requires a lof of leg work and has maxed out the CDN count in the PBX. I...

I have several agents that roam from set to set. I can reach the agent no matter where they are by calling the CDN number. However there is a few that I am unable to do this for. Is there a specific paramete that I am missing?

I'm having problems accessing the virtual terminal via the OTM web admin page. I receive an unable to open port error. I can access the terminal from the OTM navigator though. Any thoughts?

I was wondering if it was possible to do the following. i need to be able to use the Route Call to an external number with a minimal security risk. I know I could change the RDR to CFF from CFO but I believe that would be opening up to much. As a workaround I'm sending the call to a dummy...