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Looking for a tech in the LA (Baldwin Park) area to assist us configuring QSIG between a CS1000 and a ShoreTel. We can do the ShoreTel part, need someone familiar with CS1000 to assist in setup and troubleshooting. Message me directly for more details. APSS - ACIS - ACSS

We've had a PP Amplicenter and Zone Controller for MANY MANY years and just yesterday a strange issue occurred. The PP is connected to our PBX via a CO trunk on the PBX, controller connection is set to Loop Start. Everything had been working fine but yesterday after competing a page the line...

Customer is running 8.1.40 in Hyper-V on 2008R2 Server. After yesterday's Windows Updates they've been having trouble with the server. Right now I have CCR running (just upgraded to 8.1.41), but if I restart Windows then login to CCR as Administrator, none of the services show up. They are...

Is there a way to disable the "ignore" button on 96xx-series phones? APSS - ACIS - ACSS

Just installed CCR for a new customer and everything is working except wallboard. From any PC including the server, when logging in as wallboard user all we get is a blank page. Rebooted server same issue. Tried from IE, Chrome, and three differenct PC's. When we right-click the blank...

My customer has an older version of TAPIT EX 4.1.6 which they were using on their NEC system before we replaced it with IPO. It has been out of service for about two years and I would like to add it to their IPO, but they forgot the password they used to login to TAPIT Web Reports. Does anyone...

I have several SonicWALL's on my network and I have two MPLS networks, one primary, one failover. We recently enabled RIPv2 on the MPLS routers, one with a metric of 5 and the other with a metric of 10. When I packet capture the netowrk I can see the RIP packets show the proper metric, but in...

Have an IPO R8.0.43 behind TrendNET router, 1719-1720 opened, RTP ports opened, port restricted cone NAT, phone is very close to registering but it keeps unregistering too. Enable remote worker is checked, license is valid, allow remote extension is checked. Here are the H.323 messages from...

Customer has been using CS on the same server for two years and the other day they were unable to get to the login page (IE times out). I exported the database, uninstalled and reinstalled CS and was able to login with default database. Once I restored the database to the server we have the...

Adding a remote H.323 extension to a new customer 8.1, SonicWALL and 9608. STUN type is Full Cone NAT with proper ports opened on SW. When trying to login the phone the LCD shows "registration error" and the SonicWALL logs show Registration Reject. The extension (x9506) is programmed to allow...

Newly installed DECT R4 system with three 3725 phones, all phones were working yesterday and after I change the extension number and name on one phone, the one phone is unusable. It still shows registered and when I go off-hook I can see it in SSA, but unable to dial internal or external, can't...

I have a customer who has been using CCC for years and the other day they were installing CCV on a new computer yesterday and unable to connect to the Delta Server. I opened CCV directly on the server and it is also unable to find the Delta Server. If I select "use last know Delta Server", CCV...

All of a sudden my customer is unable to dial *17 on their IPO500 V1 and automatically login to their mailbox. The short code is *17 VMCollect "?U", but when they dial it they receive the message "Remote Access is not configured on this mailbox", even though 1-they are calling from their own...

I've been trying to upgrade my customer from CCR 7 to CCR 8 for several hours, and have finally decided to completely uninstall SQL and CCR and start from scratch. Following the KB step-by-step, I can get as far as installing CCR to about 99% before the install errors out with: Error: -1603...

Does anyone else have the issue of 9508 phones "freezing" and requiring the phone to be unplugged and plugged back in to work again? We have had to RMA 6 phones already for one of our customers as after they upgrade the phones are bricked. All of the bricked phones have BM12's attached. Two...

I have a customer that uses bridged call appearances and often needs to create and manage multiple conference calls at the same time. Is there a way to have multple conferences on one phone? Right now we have the user using meet-me conference, but they don't like it for some reason. 500V2...

After upgrading to 8.0.42, on the first of our two combo cards, none of the phones will update. Currently the customer is moving phones from the first combo card to the second card and they are displaying "please wait". I was also informed that on one phone on the first combo card after...

I have a customer that requires transcribing some calls. Right now they are manually typing the recorded call, but I was hoping someone knew of a way to import the .wav in a third party app that auto converts to text. I've searched Google but can't find anything that would actually do that...

Before upgrading to R8, my One-X Portal hotkey used to work (it dialed a phone number when I highlighted 10 digits and pressed my hotkey), but after my upgrade to R8, the hotkey no longer works. I tried installing on another computer and same thing. Does anyone have this working with R8...

Is there a way to disable the Call Pickup Any feature that is available under the "Features" button on 95xx phones? APSS - ACIS - ACSS