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I'm trying to get a list of different Knowledge Base solutions available. We use Peregrine's ServiceCenter but I want to be open to other KB tools. I've seen Right Answers and GetSmart. Are there any other tools that you are using?

I've been reading many post about transaction logs that have grown out of control. I'm now in charge of our SQL server with a database that's about 5 GB and that's normal. I just noticed my transaction log is very large in comparison as in 42 GB. Last weekend I created a new log file and...

Our system is SC 5.1 with SCAuto and Connect-it. I understand that you can have tickets auto-generated with Outlook forms, but has anyone made a webpage create a ticket? If so what tips can you share?

I'm having problem finding documentation on integrating SMS. Does anyone have Microsoft SMS integrated and used as a discovery tool?

I'm researching if Peregrine Mobile and the new web-enabled Blackberry palm device can be compatible. I'm not sure what OS Blackberry uses. I read that Mobile only works with Palm and Windows CE. Has anyone found out more information?

Just a quick question. Is the SCAuto Email program compatible with Exchange 2000? We had it running fine on Exchange 5. When our company moved over to Exchange 2000, the rules and processes broke that were in place. Now I'm taking over the ServiceCenter Admin role and don't have the full...

We are running ServiceCenter 3 and will be upgrading to 5 next year. Has anyone hear or found out ways to update a ticket or ticket status using a PDA or text pager?

Does terminal emulator allow people to view certain reports without using a license? If so, is this product free or any recommendations.

After reading some very helpful postings about "clint" and getting a telnet session to the CMS server. I'm at the point that I can refresh data on the screen and just let it keep cycling repeatedly. I'm trying to find what others are using to get that data from the CMS server to my...