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Hi, Is there an easy way to send a topline text message to multiple phones? I want to put a range in the ip address field, for example, 192.168.93.1 to 192.168.83.250. I don't want to type every address in individually. Thanks.

We currently have ACW Agents Considered Idle set to YES and MIA Across Splits or Skills set to NO. There have been reports of discrepancies about agents getting more calls than others. What is the impact in changing these? We would like to reverse the current configuration, ie, MIA Across...

Hi, Does anyone know of an alternative to Avaya's softphone? The reason i ask is that it won't integrate with Lotus Notes in the way that we would like. We have our contacts stored on a network location, ie, not on C:\ as recommended by IBM so that backups can be taken and the softphone is...

Hi, I have created 2 tie-trunks using 2 ds1's so that we can record internal calls on our Nice Loggers. The trunks are fine and in-service (canamke and receive calls ok) but we only get 1 way audio recorded and the loggers are reporting No Signal from the PBX. Has anyone else manage to get...

Hi, I am not sure if this is the correct forum or the Nice forum. I basically have Nice trunk side loggers and want to record internal calls. I have the pbx side setup and the calls work fine but for some reason only 1 side of the conversation is recorded. Can anyone suggest why? Thanks.

Hi, I am not sure if this is the correct forum or the Avaya forum. I basically have Nice trunk side loggers and want to record internal calls. I have the pbx side setup and the calls work fine but for some reason only 1 side of the conversation is recorded. Can anyone suggest why? Thanks.

Hi, We seem to have some agents complaining about receiving a call whilst they are already on a call. Is there any reason this could happen, both the skills are ead-loa and I cant figure why this would happen. Thanks.

Hi, Is there any report I can run to see the number of agents logged in on a particular day? I basically want to find the maximum number of agents we have logged in during our peak season. Thanks.

Hi, What is the best way to remove and re-add about 100 phones. The phones will be changing from callmaster 5's to the new 9650 IP sets. I was thinking about removing and then importing via ASA but will the security code be able to be imported? Thanks

Hi, I've been asked by our communications to see if its possible to setup a conference for our management. Basically they want a number setup that everyone can dial into and then hear the Chairman giving a speech. They would like the option for the speech to be live or recorded. What is the...

Hi, Does anyone know if there is a limitation on the distance between the main processors and the ESS processors or at least a recommendation? Thanks.

I am looking for some help on the above report. Basically we have calls which go into our IVR and then transfer out of the IVR. We seem to get instances of the extension out calls being greater than the ACD calls, how can this be possible? Thanks.

Hi, I was wondering what you guys use for backups. We have HA CMS but according to Avaya LAN backups aren't supported. Thanks.

Hi, If your setup goes into ESS mode and you have to make changes during a working day while in ESS mode does this mean that you then have to manually replicate all your changes back onto the main processors? Thanks.

Hi, Has anyone else had any problems with medpro's losing netowrk connection? We have FW024 and HW02 on the boards. Thanks.

Hi, We have an intermittent problem with our ip phones. The phone rings and when we pick it up there is nothing there, however,the person phoning continues to here the phoning ring out. The person who is being phoned replaces the receiver and picks it up again and then they can hear the...

Is there a report within CentreVu that allows you to enter in a skill and show you the the agents assigned to that skill (logged in or not) and their associated skill? This is available using the terminal emulator but not with CentreVu Supervisor gui but I want to export the information to...

Hi, How do I get access to the above tab within CentreVu Supervisor? I can access it via the emulator but not via the gui. Our WFM team want to be able to list agents and there associated skills and skill levels and then export it to excel. Thanks.

Hi, Is there a way to configure the look of these phones? For example, I would like button 6 to display Voicemail but at the moment we just type this in manually at each phone. Thanks, coolk

Does anyone know of a way to get the audio files burnt onto a cd. We haven't implemented the messages into our email client yet so im not sure how to get files from server. Thanks