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I have a T71316E phone that wont physically ring on a MICS 4.1. THe intercom will flash but not physically ring. Transfered calls will ring. The phone can call out but unless people look at the phone at the time they dont hear a ring on intercom calls. Replaced the phone will a 7324 and it rings...

I have a customer out in the field that after 30 days the external notification will stop working. When you go in it says that it is not initialized. This is happening on a CP100 and CP 150. Different sites. Anyone have any experiences with this. I first though of a COS kind of thing but there...

I just upgraded a fastrad to work on release 6.1 systems. I want to default it so I can send it out to a customer but the debug proceedure no longer works. It worked before I did the upgrade but not after. I just want an easier proceedure other then opening the unit up and shorting out the...

I have a G3 in the field that I did some vociemail work far and they are having a problem with some message light's. Some message lites on about 7 phones will not turn off. I even dial the light off code and all of the ports and it still stays on. The telephone says that the voicemail left the...

I have a call pilot out in the field that the outside caller needs to no what the options are. What I was wondering is what do you have to do to get out of a mailbox as an out side caller? As an example I call forward to a users mailbox but it is not the destination that I want to go to. What...

I have a MICS with 6.1 and a Callpilot. The system is configured with PRI. I have a target line ring at an extension during an extension during the day with answer DN's. I am using ringing service at night. I want to direct the calls do the main greeting at night and during the day have a live...

I have a site that I am programming Routing Service. When I get to assign the digits 4 and 7 it comes up and says not allowed. Any ideas why? These codes are not assign any where I can find. I have tried it 2 ways 9* *=any and also 91*,92*,93* etc... Neither way lets me assign 94 or 97...

Has anyone heard of a release of cabinet problem and release 6.1. I Have an older cabinet out there with release 6.1 software and the system is visibly slow. I have heard thru the grape vine that there is doc that says that older cab's are not 100% compatible with 6.1 software and the result is...

Anyone else having problems with Call Pilot 150 that work for a month or two and then quit working. I have a site that has been thru 3 Call Pilot 150's in about 5 months. And it appears that the problem lie's with in the PCMCIA card. After that gets replaced the system works. Anyone else having...

I have a switch out in the field that just started double ringing on CO calls. The outside calls sound just like inside calls. Any idea's on what might have caused this and how to fix it? I though about profiles but this version does not have that setting. Thanks in advance, Richard S...

I have a Partner II rel 4.1 and a third party voicemail hooked up to SLT ports in group 7. I am trying to do a unsupervised conference initiated by the voicemail with 2 outside lines and then having the voice mail drop out leaving the outside parties connected. I can do this with a keyset with...

I have in the field and Call pilot that has ENG/FRE. Is there an upgrade to add of replace the language to include spanish instead or in the place of French? Richard S. McCranie CoMatrix Southeast richm@comatrix.com

I have a customer out in the field that is having a problem with rec'd digits and destination codes. When he goes and sets up a destination code of 9 to go out of PRI-A and then goes into target line and try's to setup a rec'd digit of 9(any digit) it wont let him. It will except the 9 but not...

I was hoping I could download a copy of the NEX NEAX 2400 IMS manual if it is out there. It would be appreciated. I might be getting into this system. Thanks in advance, Richard S. McCranie CoMatrix Southeast richm@comatrix.com

I have a customer out in the field that is using NRU 5 to program his 824's with. It does not run on 98. Is there a patch for this or is that the way it is? Thanks in advance, Richard S. McCranie CoMatrix Southeast richm@comatrix.com

I have a customer out in the field that wants something a little odd. The system is squared with line appearence and extension appearences on all of the phones. I can think of a way to make it happen. He wants when calls are transfered to a extension, he wants that extension to ring but also...

I have a older ACS that has 7 lines attached. 6 lines ring directly to voicemail. The 7 line rings a group of extensions and the forward to extension's 11 mailbox. I need it to goto mail greeting after 6 rings. I still need the other 6 lines to ring immediatly. Any ideas? Newer systems I can go...

I was reading the manual and it say that the 3rd T1 card in a maxi system goes into slot 7 or 8 of the combo card. My questions is, does it make a difference which combo it goes into? Or is it in the place where the Companion was into? I would assume it just opens up where the companion was in...

I have a system that I believe is have a problem with the PRI service. I would like to be able to print out the event log. Either thru SMDR or NRu if possible. I have not seen this ability in the doc's yet. Any suggestions would be great. I know some DSU and CSU have this ability. I am current...

I have a product catalog that says that the DID will work on an 824 with DR4 or higher. But I have no indication in the DR5 manual. Is it possible to have DID on a 824 if so what documentation or manual update is there? Any help would be great. Thanks in advance, Richard S. McCranie CoMatrix...