Search results for query: *

Thoughts on this product. Issues or anything I should consider before looking at this for a busy receptionist? Thanks

I have an internal customer that is adament about wanting this color, touch screen phone. Does anyone have an opinion on these phones? Application access and stock ticker - this "sounds like the Executive dream, but is it?

One of our business units has specifically requested 96xx phones for their international office. My personal experience was that I did not like the user interface and ended up going back to my good old 4625. Besides the administration difficulties, does anyone have an opinion from the end-user...

Our company is moving to becoming a shared service environment and I am looking for some thoughts on how to use the CM to collect call accounting using forced account codes. We do have a microcall, but the directory updating is time consuming. If anyone can give me an example of how forced...

Has anyone had any experience with either internally or externally doing a full transition of POTS lines at national locations to point to a centralized IVR? In this scenerio, we have two lines at each location and need to fwd the main line to the IVR app, and replace the main BTN with a new...

Has anyone heard of a way of partitioning or segmenting the Modular Messaging Users so that only particular user names would be accessible for callers to access? Here is the scenerio Main Modular Messaging = Denver Colorado Gateway users at 3 separate locations (portland, seattle, LA) with 3...

Here is the issue that I really could use some help on: Outgoing calls off of our ATT PRI's are coming up to outside callers (caller ID) as "ABC" Company. Unfortunately, we are no longer ABC company as we were purchased 1.5 years ago and the new name is not showing up. I have checked with the...

Does anyone know of a good Security Advisory for voice and IP? With converged systems, I would like to make sure that I get alerts and advisories about fraud, fixes, concerns etc. I am on the S8700 platform and while the Avaya info is good, I am more looking for a general advisory for alerts...

ATT ISDN PRI to a Prologix. All inbound calls show in user display as ATT IN/OUT (trunk group name) and on Call Accounting with no ANI or Caller ID at all. Per ATT, they set up a protocol analyzer (?) and see all inbound ANI just fine. SO......What setting in the PBX am I missing to allow...

In Comm Manager 2.0.1... our FAC #7 for transfer to voicemail will not work following our upgrade (from G3V11)over the weekend. #7 gets wave off and trace indicates : QSIG VM Hunt not in cvg p. Any ideas? Lana

One of our depts is requesting the option of timed after call work interval of 30 seconds following calls, which is no prob - However they are asking about "what if they need to stay in ACW longer than the 30 secs?" (on an individual case by case basis).. Is anyone out there aware if in the...

I cancelled my Avaya Maintenance a couple of years back and have mainteance via a local vendor (Avaya Business Parnter)for major support, but esentially my dept does all MAC work and maintenance on our Switch - luckily, when I cancelled my Avaya Maintenance, I never lost my maintenance...

I am Finding where "assign a mailbox as the default owner", but cant locate actual mailbox number that is set as the default to receive the messages. Have left test message, lights on user that is indicated as the owner, but message is not there, (some other box number?) Any one know...

Other than programming a privacy button, is there an extension setting (or line setting for that matter) that enables privacy on the lines when in use. (preventing others from entering onto a conversation) -- this switch is in key mode. Thanks for any help you can give me. Lana

For extra "virtual" mailboxes, I used adjuncts and renumbered, however I cant figure out how to cover them to Voicemail...... Help would be appreciated. L~

When adding these new sets, as soon as the serial number appears to be read (seen by status-ing station)the phone set goes wacky. Incoming calls drop as soon as the call is answered. When initiating a call, the line appearance has to be pressed to get dialtone, and then it goes only to speaker...

Magix with Duvoice "PAL" voicemail system. Without adding extra voicemail ports (currently have 8( 2 being used for announcements) need to overflow calls that are unanswered by busy auto-attendants -to the calling group (acd agents). What is the best way to do this. Our calling...

Does anyone know how to remove message delivery options for a sub? outside Callers are given an option of Priority and Private. Cant figure out how to get rid of Private and when permissions for Priority are set to N- the setting seems to be ignored altogether (SET AS SHOWN) *PERMISSIONS...

Is anyone here on v.11? I am looking at whether or not I want to upgrade from 10 (just did last year) but am having a hard time getting a real answer on what is really the latest and greatest on 11. (salepeople look at the upgrade so differently than from the technical side).. I have not even...

Ok, bear with me here. I am more of a programmer than I am a tech, and also have been working on (programming, training etc) on the Partners for 10 years, however.... I have never had to wire my home phone jacks for a Partner. I will be installing 2 lines, and 6 extensions, but need some...