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I have a client with a KXTA-624 v5 hooked to a TVA50. I have also setup a Grandstream VoIP gateway hooked up to CO4, which he uses for international calling. This works fine but now he wants it configured so that he can call into the system from his cell, choose a hidden option from the TVA'a AA...

When I define the Directory button on our 8411D phones, I find that the Prev and Next pre-defined buttons are not working to move forward/backward in the list. Can anybody confirm this and/or let me know of a fix. We're running V9.5 on the Si platform. Thanks!

We have used Intel CPS (Call Processing Software) API's (CT-Connect) with a MAPD to build an in-house Outbound Call/Lead Managment application. It's working pretty well but one problem we've not been able to overcome has to do with using Avaya's Service Observe feature. Our system makes calls...

I'm getting a lot of MCK error log entries similar to these: Mar 15 12:42:48: : DSP_debug: get_channel_using_ec:portport = 0x7 | Mar 15 12:43:18: : DSP_debug: get_channel_using_ec:portport = 0x5 | Mar 15 12:45:59: PORT ERROR: 7)HsConnCtpEvent: unsupported CTP Event...

Boy, I've done it now! Just installed a new VAL board and was connected to it with CuteFTP--which BTW does not seem to be able to show a list of the files in the /annc directory. However it can copy files to it just fine--in fact too easily. I happened to double click on a .txt file that was in...

We have a Prologix switch with V9.5 SW. We want to connect between the PBX using the TN2302's H.323 trunking via the internet to a Cisco 1751 router equipped with an VIC2-FXO card that is plugged into an analog line provided by the far end telco. The purpose is to be able to: First) Dial a...

We have an EAS sales skill which does a mix of inbound/outbound calls, where there are always significantly more available agents than calls. I've got the group-type set to EAD-LOA. I'd like to be able to have some view into the Q of agents--to verify that calls are getting distributed...

Does anybody have a 5 or 10 user Parallel port key that they are interested in selling? This could be from someone that migrated from BCMS to full blown CMS. The 1 user key just doesn't cut it. Any other good ways to do real-time monitoring of skills/agents? I'm looking at the N-Focus product...

When I choose "Exit and Logoff" my softphone(V5), it is not releasing control back to my 6424 physical phone. I've tried: 1) busy and release of my station number 2) busy medpro board, ch ip-int and changed medpro to N, issue "reset board 01b01"(medpro), cha ip-int and changed medpro to yes...

I have an application where the R300 I have laying around might be useful, however I cannot locate the cable(s) that go between the R300 and the interconnect box. Does anybody have any info on this cable? A part number perhaps? A supplier? Any technical info - is this a standard Ascend/Avaya...

To reset the password, power up the unit and wait until it prompts you for the password. At this time, press and hold the reset until both WAN led's flash at the same time (approx. 10 - 15 seconds) then release. This will reboot the unit and should clear out the password. Hope this helps save...

Does anybody have any ideas/suggestions on how to go about satisfying the new requirements for a relativly small call center? We make ~1000 outbound telemarketing type calls per day that need to be screened against the DNC list. I've searched the forums here and couldn't find anything on this...

I am bringing up a V9.5 Prologix and just got our ISDN-PRI hooked up and can make an outbound local call from the one station I have programmed (x6601). However, when I try to dial the DID number (Ex.321-6601) of that station, I get a "the number you have reached is not in service&quot...

Would any of you that knows that they in fact have ver 9.5 please take a look on the last page of the "disp capacity" command, and list here what your exact version listing shows. Mine lists version information exactly like this: R009i.05.1.122.4 So is this 9 with a .05 patch applied...

Can anybody confirm that in order to conference 2 or more outside (public) parties you must have the station assigned to a COS that has Trk-to-Trk Transfer Override set to Yes. This seems to be the case on our V8.2 csi switch but it seems to me that it wasn't the case on a V7si system I used to...

I am looking for a consistant way to handle calls to employees that have left the company with the minimum amount of administration and something that is easily "undone" when a new individual takes over that extension. What I was thinking of was changing the coverage path to point to a...

I have a situation where a group of inbound agents are complaining about the volume, sound pressure not quantity, (although they often complain of that too :>), of their calls. They need to have the customer repeat items too much. I've reviewed documentation on the issue but the digital loss...