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Hi, I've got a lot of contact centres using the graphical 'real time' displays on PC's across the company. I've been asked today is there anyway to auto login the graphical displays so that when the PC is booted up it goes straight into the wallboard. I can bypass everything that gets in the...

Afternoon, This is a fairly complex question so I will try and lay it out as best as possible! We have a totally Nortel network and voice system split across 150 sites. The four main nodes all have passport 8600 using OSPF and are joined together in a diamond fashion for resilience. We...

Morning all, I have built an application (one of many) but this is the first time I have needed to transfer out to an extension (DN4052). When the transfer fails I have directed application builder to transfer the call onto another menu structure. I have done this for both BUSY & FAILED. The...

Morning all, I have a BCM 400 (v3.6) that I need to connect to a CS1000 (v5.5) using DPNSS (it has to be DPNSS before anyone asks!) Is the cable between them special or just a standard straight through or crossover cable? Thanks

As above, Thanks.

Hi, I need some help please. I want to trace 'real time' a call into a DN or TN. I know the command trac 0 5900 shows the snapshot but I also tried entc 248 0 1 0 0005 and then gotr expecting to see the information scrolling up the screen... but it doesn't! FITR shows that I have trace on but...

Afternoon, I have a little problem which may become big! We do an offline backup to a TFTP server, the files are presented (4 versions) as bkdata.x We have an upgrade going on at the moment and it would appear that our engineer may have deleted the backup on the Compact Flash card! How do I...

Morning all, This is a quick and I am sure easy question! :) Our Nortel 1140 phones on a CS1000 release 5.0 switch (upgrading to 5.5 today!!) diplay the words CS1000 NORTEL on the phone. Can this be changed? Thanks

The title says it all... my abandoned calls are not being logged and YES I have set the phones to enable ABDA... Any thoughts? Ta

Afternoon all, This is the first of two questions. I have access to Personal directory from all my 11XX phones. I can access it, add numbers, etc. However, I was under the impression that if I programmed a name into personal directory that when that person called in it would show the name...

HELP!!! I want to change 200 phones CLID entry on Key 0. All the phones are programmed with KEY 0 SCR XXXX with the CLID Entry set to 0, I want to change it to 2. When I use TM31 (search or change) and select CLID_ENTRY=0 it finds no TN's, even though I know they are there!!! I can only...

To complete the information in this thread http://www.tek-tips.com/viewthread.cfm?qid=1473671&page=3 We now have the list of the MAC addresses that we are going to use for ADAC. 0001DAFF0000 0001DAFFFFFF 001ECAF10000 001ECAF1FFFF 001B252E0000 001B252EFFFF 001BBAF20000 001BBAF2FFFF...

Good morning all, We are using ADAC on our Nortel switches now for our VOIP rollout and we have noticed that when it is enabled the phones display an error on bootup "Couldn't identify switch". Whilst this doesn't prevent the phone working, nor does it seem to have any affect on QOS or ADAC...

Morning all, Can you offer some advice please because I really can't seem to fix a problem that I have with a BCM50. I have configured all the extensions with 1 intercom button. They all have 1 target line and they are all set to DND when busy. However, when a call comes in when they are...

Quick question to all... I want to populate my Corporate Directory with information from AD. I have managed to create a sync and populated the CND on TM3.1 with addresses that match phones that are alive. But what I want to do is bring the entire AD over, not just the 'live' phones as some...

Good Evening all, I am just about to embark on a voyage of discovery trying to get my AD users into CND through synchronisation. Obviously what I want to do then is sync this info with my Nortel CS1000. (1) Is this possible? Can I push AD information to a phone using sync? (2) Can I...

Hello all, i am wondering if anyone can give some advice on this please? I have a CS1000 v5 and we are deploying 11xx phones out across our company. In some areas we have reception type functions and they want to work in a similar way to a console. We will be putting 1140e with KEM on to...

Here's a quick one for you guys & gals to think on! We control access from 3rd party companies through our Firewall by disabling the rules that they work on when they are not required. I want to pass this task onto someone else but I don't want them to have full access to the Firewall... is...

Morning all, We are currently using an IP40 as our preferred choice of site to site connection. the problem with this is that we need to plug it into an ADSL modem (netgear) and a mini switch (also netgear) in order to use it over ADSL for multiple users. Could anyone suggest a good product...

Previous post thread1361-1106867 I have the same problem on a new 'out of the box' BCM50. I have configured as per instructions but the status of the MDM is Enabling... not moving onto Enable. Any ideas what could be causing this problem? Thanks Rob