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Has anyone done an integration with IP Office and Esna OfficeLinX? We have one where the message light is not working on the phones. The IP Office is receiving the event to turn it on along with the number of messages waiting, we can verify this via SysMon. If you then look in System Status...

I have a customer on 8.0.56, Basic Partner edition that is having an issue where when they press 2 to change their auto-attendant greeting, it just disconnects them. Not sure what the permanent fix will be, but in a pinch before the holiday weekend, I was hoping to have them record their new...

Hello everyone. I have a situation where an SCN with Centralized Voicemail Pro has a node that is offline due to Sandy. So Centralized Voicemail Pro is located at site A, and site B is the site that is offline. Currently when users at site A dial an extension at site B, they get an...

Hello everyone. It's time for me to update my certifications and I was wondering if anyone knows what firmware level they are currently testing on. TIA.

Hello everyone. Has anyone had to deal with making the IP Office in an all IP environment with Voicemail Pro HIPPA compliant? I am being told that the hard drive on the voicemail server has to be encrypted, that the voice transmission has to be encrypted etc. Anyone have any insight?

After installing IMS, the voicemail server is hung on "Applying Computer Settings". I believe there is a specific reason for this, but I can not remember what it was for the life of me. All the DCOM settings were made before rebooting, any idea?

I can't find any documentation on the "Check for Update" option under the Help menu in Phone Manager. I am speculating that perhaps this is used if you deployed Phone Manager via Active Directory? Am I on the right track here? Can anyone point me to documentation that I am missing? TIA.

Can anyone tell me where I can get the Black Box X.21 V.35 WAN simulator? I am searching high and low and can't seem to find it.

So I am trying to put together an application for a client where I need to associate calls as they come through Voicemail with calls in the SMDR file generated by Delta Server. I want to link everything in a database by the Call ID column in the SMDR output, which corresponds with the $CID...

I have a client with a 403 and 4620 IP phones remote. I recently upgraded them from 2.1 to 3.2. Since the upgrade, 1 of the remote users is experiencing echo on external calls for the first few seconds. After that, he is fine - but the first few seconds of every call has severe echo. It is...

I have a customer that would like to have an application that could dial a number and, if busy, keep trying until it becomes available - and at that time present the call back to them. Anyone know of a 3rd party application that can do this?

I am perplexed. I have a customer running 2.1, upgrading them to 3.0 just isn't an option right now. I just recently upgraded them to 2.1 (78), and suddenly 2 users with 5620's and the CS50 with handset lifters don't function properly. They are hooked up inline witht he handset, and when you...

Has anyone else had the same issues with Forward Hunt Group Calls as I am? I have plenty of systems using the method of having a linear (sequential) hunt group with a single user, and that single user is set to Forward Unconditional and Foward Hunt Group Calls, and forwards to either an...

I have installed Conferencing Center plenty of times, but never have I seen this. When I attempt to create a new conference, I get a Pop-Up that says "The connection to IP Office is missing OR the Conferencing Service is not running - Unable to Create Conference Booking". Problem is, neither...

Has anyone out there connected Voicemail Pro to a Progress 9.1D database? I am using the MERANT driver, and the Microsoft OLE DB Provider for ODBC drivers, but I am having fits. Before I go into great detail, I figured I would ask if anyone has attempted this before.

Not the ?D hotline functionality. Any word on Ring Down Line support on the IPO? I am trying to find out if and when it is coming. Seems like we have had to steer multiple customers away from the IPO platform recently because these aren't supported. Anyone have a work-around? Or perhaps...

Anyone else experiencing recurring issues with Comcast and remote IP phones? Seems like every customer I have on Comcast has this problem. Their phones will suddenly just lose their voice path. It is like the UDP voice stream is just being filtered out. The phone is registered and call setup...

Has anyone had any problems deploying these with a remote IP phone connecting back to a Kentrox Q Series router? We have a couple that seem to be dropping the VPN because the phone will just unregister, sometimes even in the middle of a call. I am running the 3.0_24 firmware.

Is there a shortcut to changing the extension on a 4606 IP Phone other than defaulting it with Mute 73738# first?

Surely I am not the only one with the issue of the handset lifter not staying on the 4400 series phone, right? Has anyone came up with something that works well to keep that on, short of Super Glue? Velcro isn't even working for this customer. Any insight is appreciated. TIA.