Search results for query: *

My company is considering changing all of our branch offices over to the BCM50 switch. The problem is we do not mix our voice and data networks together and won't anytime soon. I'm wondering if the Nortel is capable of warm tranfers from location to location without having a WAN. If a customer...

Is there a way to program the Console, connected to a 4424D+, so that when an extension is off-hook (steady red lamp), it's not the same as DND (steady red lamp)?

Can anyone recommend good low priced external "high call threshold" or "calls in que" indicators for the Magix? I'm looking for a light that flashes if nearing peak and goes steady when over peak. This would be placed high on a wall for different call groups in the office.

What is considered the maximum cable run lenght? I've got a Magix switch located on the 2nd floor of an office with a total of 80 extensions. 40 extensions need to move to the 11th floor. I don't know the distance yet but I'm thinking I don't need a calculator to figure this one out. Can one of...

Magix R2.2 w/MM R3.0 - incoming outside calls hear MOH when placed on hold but internal calls (ext. to ext.) hear nothing. Dead silence. Tranfer is set to Type: Audible; Ring: MusicOnHold. I make all changes thru winSPM since I'm 1000 miles away from the PBX. Merlinman, this is the one I...

I have a center with a LD ISDN PRI into the Magix. Agents call in on a toll-free number which is directed to call-group #1. If everyone in that call-group is either taking or placing a call, the next incoming call will go to the AA. Isn't it possible to configure the switch so that the next call...

Because of locations and the distance, I have to dial into my Magix switches and program through winSPM. I've noticed through other threads that call accounting is performed through the SMDR port. Is it possible for me to get call accounting information remotely? What software would you suggest?

I've setup a system speed dial number starting from a Legend switch in Chicago,IL. to a Magix switch in Minneapolis,MN. No problem for a person to hit their button in IL and reach the group they need in MN. Problem happens when they need to xfer an incoming caller in IL over the speed dial...

If I use a barrier code attached to a POTS line for remote access into one of my Legends switches, is that line now unavailable for use, or if someone picks up that line to make an outgoing call, will I be disconnected thru winSPM? I have DID's at all my other locations so there's not a problem...

I have sites with between 15-50 employees who now want call accounting software to monitor productivity. Instead of all of them being on one server and using the same software, because of price they want their own. All sites have Magix switches. Can someone recommend or tell me if the low-end...

Is there a way I can find out remotely through winSPM what release my switches are? I have about 10 Magix and Legend switches around the country that I dial into to make changes. When I do printouts, the release info isn't there. When the purchase of the switches were made, the record keeping...

What's needed to connect a Magix switch in MN., through an EPN, to a Definity switch in PA.? Want to 5 digit dial to other locations. This would greatly reduce LD charges. I know I'd have to connect to the MN. router, send the digits through the cloud, and then through the PA. router but if...

Out of the blue, "craftr4" comes up as an invalid password through winSPM7 on a Merlin Magix that is 600 miles away from me. Does anyone know the procedure of resetting the password from the main console. I'll have to pass the info onto the site by phone. What's strange is that all of...

Does anyone know the secret of resetting a Merlin Messaging voicemail extention on a Magix? 1 person gets fired, another takes her place but can't get into voicemail because they don't know the old password. Can I reset it remotely through winSPM?

Does anyone know the secret of resetting a Merlin Messaging voicemail extention on a Magix? 1 person gets fired, another takes her place but can't get into voicemail because they don't know the old password.

Last July, ttech commented on how to remotely access the Magix switches through an unused DID. Having many remotes to maintain, I decided to take his advice. Problem is, after getting to the "Remote Access" page in winSPM, I don't see anything marked "Barrier Code". Also the...

Under any scenario, is it ever possible to have more than 3 T1s in a Magix, and if not, what's next, a ProLogix?