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We have CM 5.1 with LSP gateways at several remotes in addition to Definity R11 (CM 1) at other locations. All of our main numbers for each facility route to a centralized call center at one location. Those numbers have been ported to that location. Each location has thier own PRI/s and all...

Can't get the 9608 to understand the Set ringtonestyle command in the settings file. It is getting the settings file. We're on CM release 5.2. The 9608 phones' default is some modern ring tone, not a classic one. Have command as SET RINGTONESTYLE 0 and have changed it to different numbers and...

We have anynomous incoming hotline DID number where we don't want to see the caller id information of the outside caller. Anyway you can think of to mask that from showing? I can for internal using the CoR option but doesn't work for external. Thanks in advance!

We have closed a couple of our locations and also upgraded our CM. Is it possible to sell our extra gateways or can the buyer not get them re-registered? We replaced our 8500 during a recent upgrade. Is it ok to sell the 8500?

We're using CM 5.2 with 96xx phones. We recently upgraded from 3.1. Previously, if a user logged out their extension, the display would stay on the screen to log back in with an extension. Now the telephones, after one minute, start rebooting continuously. Is there some kind of time to live or...

We have succesfully setup our 96XX sets to work thru a VPN for home users. We're on CM 5.2. However these users use the same phone in the office and at home, working from home one day or so a week then taking thier phone home. What is the best way to program the settings file so that a VPN is...

We're on CM 3.1. We would like to prevent some users from having the ability of logging out thier extensions (96XX phones). Apparently when they are busy and the phones are ringing some are doing this purposely. How do we prevent a station from having the ability to logout thier extension? I...

We have an 8500 3.1 networked through MPLS to our remote gateways with each having an LSP. We have a centralized call center. Calls that arrive from each location ultimately route to our call center at a different location. If a location's WAN link is out service the gateway goes into LSP mode...

This seems so simple I feel stupid just asking. All I'm trying to do is have incoming calls ring at station XXXX and after 30 seconds ring Station XXXX and YYYY. I have a cov ans group setup with XXXX and YYYY and a cov path for XXXX that after 30 seconds goes to the Cov Ans group but for some...

Can I set up Question & Answer mailboxes in Audix (Intuity Audix)? Such as "state your name" Beep, "your phone number", Beep, etc. Then when I access the mailbox to get messages, all of those answers are in one message. Can't seem to find an option or maybe you use auto-att. functionality...

Is there anyway to get a list of the MAC addresses from communications manager? We're running 3.1. I can do a status station and see the MAC address but we have some MAC addresses that we need to determine who they are assigned to so need a list of them. A list registered gives the IP addresses...

We have Communications Manager 3.1 and the EAS option. We have multiple locations where we use tenanting for some purposes. However, every location/tenant is programmed/allowed to call every other location/tenant. We're trying to use the feature to add/remove agent skills via the telephone but...

I have messed with this so much and for the life of me can't figure it out. We have an S8500 3.1 and decided to implement IP Agent R6 as a test from a remote location. We're using a Microsoft VPN connection back to our network. The following ports have been opened in our firewall by IT: 1719...

How do you generate an Order Pro Log file on an Option 61?

Hi, our exchange server is logging event ID 9186 every 10 minutes or so. I have checked active directory and I verified that the local computer is already part of the group the event specifies. I also tried to restart the system attendant service to no avail. Any help would be greatly...

Hi, we are receiving Warning 1025 in the Event Viewer every five minutes or so on our exchange 2007 server. Here is the detail: An error occurred on database "Company Storage Group\Company Database". Function name or description of problem: Restrict/SetSearchCriteria Error: 1162 Warning: fail...

Hi, I am using a PIX 501 and have multiple static IP addresses from my cable service provider. I have an application server that needs to be configured with one of the static IP addreses. I cannot use static mapping to my internal network for this server application. How can I configure the pix...

Just removed the attendant consoles and I can't for the life of me remember how to route dial 0 calls. We need them to go to a station. How is that accomplished?

I've can't remember how to list active programming connections and how to remove one. I was programming a station, lost my connection and now the station is locked in programming.

I've just ran into a problem that I haven't noticed before. We just added the Daylight Savings patch though sounds like a stretch for it to cause this. I have a station programmed to a coverage path that goes to a VDN and vector. In the vector the call may ultimately get to a step that routes...