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Hi all, I have Nd = MICS 4.1 & I will be having another Nc = MICS 4.1 USA XC . What is the deference between the 2? I have a backup of the 1st system can I use the restore tool to program the 2nd system ? or is it better to start programming from scratch? I am using NRU 10.0 Any input will...

I posted this in norstar forum but I would like to read more options. We need to use our 24ch T1 lines for a fax campaign that will start after certain hours every night, what will we need to do this? What fax server will work well with norstar to dial numbers from our database? What is the best...

We need to use our 24ch T1 lines for a fax campaign that will start after certain hours every night, what will we need to do this? What fax server will work well with norstar to dial numbers from our database? What is the best solution? MICS 4.1 Nam 4.0 Any input will be appreciated.

Hi all, What software version is NT7B72AA-93? Any input will be appreciated.

Hi all, I have a MICS 4.1 with T1; lately I started getting Evt 265 and Alarm 75. The Telco insists that the circuit is clean and the problem is on my side. I tried reset, reboot, and reseat the DTI card with not much changed. During the day I only get Evt 265 every few hours but the alarms...

Many companies are offering virtual toll free service. They give you: Toll Free number - Local Numbers -Call routing -caller ID -Messages and faxes sent as an email attachment, or can also be checked online (time stamped, w/ Caller ID) -Message notification – and many other options. I am...

Hi all, We have an MICS 4.1 with T1 & 6 Port Norstar Fiber Combo card (5 ports are used for fiber trunk and station modules) we need to add a 2nd T1, Most of the T1 lines will be used for outbound calls. The first Two of ksu slots are used for Digital Trunk T-1 Cartridge and a trunk card. What...

I am looking for an Auto dialler that works with Norstar and CTI. Someone suggested Call Link software but found it too expensive, is there any other?

I am looking for an Auto dialler that works with Norstar and CTI. Someone suggested Call Link software but found it too expensive, is there any other?

Hi all, I have 2 companies using 2 tables on startalk 2.0.04LC-4ch with CICS 4.0. Right now if someone is in either table and hits 0 they go back to receptionist. I'd like it changed so that if they are in table 1 and hit 0 they get the receptionist and if they are in table 2 and hit 0 they get...

Hi all, Many people in our company complained that when they transfer an outside call (using T1) to an other extension, as soon as they press Rls to transfer the call, the outside party is disconnected. What might cause this? Any input will be appreciated MICS 4.1

Hi all, I have Evt. Logs 134-002F, 134-0033, 134-0034, ….. up to 134-003E. The manual says: FUMP handling error. And a restart is required, but I am not having any problems with calls yet. And every thing seems to be working ok. I have 2 questions: 1- how serious is it? 2- I have a backup for...

Hi all, Is it possible to use VM manager with startalk 2.0.04LC-4ch? If yes how? I was able to connect to the KSU (CICS 4.0) but not to the VM. I have VM manager 3.0 and 4.0. Any input will be appreciated.

Hi all, I need the ATA2 Installation Card, if any one can fax it or email it to me I will appreciate it.

We needed to change the operator extension from 2232 to 2235 ( the port on 2232 is bad) I went into Feature 982, operator ext. Change it from 2232 to 2235. Then dial 0 to speak with an operator! The call still goes to 2232! Any input will be appreciated. System CICS 4.0 with startalk...

Hi all, We have MICS 4.1 with NAM 4.0 phone system and another system CICS 4.0 with startalk 2.0.04LC-4ch. My question is what do I need to make the 2 systems work for the same company having extentions able to talk to each other without accecing CO lines? Any input will be appreciated

Hi, All our incoming calls are answered by the VM-CCR, is there a way of tracking where these calls are transferred? The call log shows that the call was transferred to VM but doesn't show the extension that got the call. Will SMDR show this, or it will only show the transfer to the VM? MICS...

Hi all, I am getting "log is empty" when trying to view logs for a set. I did assign a log space for the set and set the option to " show all logs" Anything else I am missing? Any input will be appreciated

Hi, Where can I find some info about the error messages I get from VM alarm report? Some of the error messages are unclear to me. Also is there a way to get alarm reports or logs out of the ACD? Any input will be appreciated. NAM 4.0 ACD CINPHONY I

Hi all, We are using a 24ch T1 for inbound and outbound, we want 20 lines to be used for outbound only but the problem is that our inbound 1-800 number is terminated on all the 24ch. Is there a way to do this without having the telco to change the conjuration? so that if we receive more than 4...