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Recorded calls using QA_ v8.8
Since the QA configuration does not record 100% of all calls; what would be the best way to determine the percentage of calls I am recording? The scheduler is set to record 100% of all inbound, and 2 interactions for outbound calls. This is a 24/7 call center. We currently have 8 video...- uconn
- Thread
- Replies: 4
- Forum: NICE Systems solutions
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Call Coverage
I need help figuring out my options with the following scenario:: I have several users who are going to be covering for one another. If a call comes from the outside, it should allow the caller two options John Doe – primary contact - objective would be to have announcement that would...- uconn
- Thread
- Replies: 3
- Forum: Avaya: CM/Aura (Definity)
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VAL board installation
I have never install a VAL board. We have a definity G3Rv10. Is this done the same as a TN750C? Or, is their something else that needs to be done.- uconn
- Thread
- Replies: 2
- Forum: Avaya: CM/Aura (Definity)
