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  • Users: TomMonger
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  1. TomMonger

    Message Waiting "Flex Button" is forwarding to another extension???

    I have a peculiar situation with my NSX2000/NS1000 system. We have a generic voice mailbox set up at one of our sites for people who call off. The extension is 42901. So our receptionist and one other person have flex buttons set up with Message Waiting for ext 4200. All is well when a voice...
  2. TomMonger

    NS700 Expansion Gateway Firmware level?

    Is there a way to see an NS700 "expansion gateway" firmware level? I am being asked what the firmware revision level is. Supposedly needs to be 005.300.20 I can't see that anywhere.
  3. TomMonger

    PDN Rollover when busy on NS1000.

    Hello... We recently upgraded our TDE600 to NS1000 (with an NSX2000 at our main site). In the past, our phone were set up so that we had 2 PDN buttons on each phone. If a user was on a PDN call, and another call came in, it would ring the next PDN button. So the user could either ignore the...
  4. TomMonger

    Understanding Forwarding and Timers

    Hello, I'm hoping to get some guidance and a better understanding of the Forwarding functions of our system. So we recently upgraded out TDE600 systems with NS1000 (with an NSX2000 at our headquarters). I am trying to understand all the forwarding option. Currently, the default it when a user...
  5. TomMonger

    Call Forwarding - Unanswered calls forwarded to outside are being picked up by Panasonic Voice Mail

    A few months ago, we upgraded our TDE600 to an NS1000 (which interconnects with an NSX2000). The strangest thing is happening to my users who forward their calls to outside numbers (cell phones, mainly). If the caller calls the Panasonic number, the call will go to the cell phone if the line is...
  6. TomMonger

    Connect delay after dialing?

    Hello, What setting shortens (or lengthens) the dialing time for a TDE system? We upgraded our TDE to a NSX2000 / NS1000 system and for some reason, after dialing an external number, it take quite a long time for the call to go through. Of course, hitting the # key ends the dialing string...
  7. TomMonger

    Prank calls on TDE600 "night bell".

    Hello again! We have a problem with one of our manufacturing plant facilities. They have a TDE600 system. We have an option in their night/weekend auto attendant to hit a key (0) to reach someone on the plant floor. The "0" option dials an IDC group extension, and rings an analog bell in the...
  8. TomMonger

    TDE600 - PRI Card - D-Link

    Hello, Our company is switching providers. We currently have a PRI circuit for all inbound and outbound calls. The new provider is using SIP trunking which has been converted to a PRI using the following equipment: ADVA FSP 150-GE114 Pro ADVA FSP 150CC Adtran NetVanta 6310 My problem is that...
  9. TomMonger

    DPLL Clock Failure (Minor Error Log)

    One of our PBXs shows many "DPLL Clock Failure" errors in the Minor Error log. Error code 234 SubCode 10200 Anyone know what this means? Thanks! -Tom
  10. TomMonger

    Additional virtual shelf on TDE600?

    Is it possible to add another virtual shelf/cabinet to a TDE600? Or would I need to add a physical cabinet first? Thanks, -Tom in Scranton, PA USA
  11. TomMonger

    Question about SIP trunks

    Our company has a TDE600 at another US location. We are looking to switch from PRI circuits to SIP trunks. How many SIP licenses would I need on the TDE? 1 per trunk or 1 per phone extension? Thanks! -Tom in Scranton, PA
  12. TomMonger

    SIP and Virtual Shelf

    Greetings... So our company recently purchased a PolyCom video conferencing system. Apparently, the conference phone requires a "SIP connection" in order to be used on our network and TDE600 PBX. I installed the single SIP license, but I'm not sure if I require a virtual SIP Trunk card, or a...
  13. TomMonger

    NCP500 problem - ALL IP phone showing "Poor LAN Connection"

    Hello... For some reason, all of the IP phones (16 of them) at our Canadian facility have quit and are showing "Poor LAN Connection". Our network engineers are saying there's nothing wrong with the core switch and the network is fine. I rebooted the PBX remotely, and nothing changed. I don't...
  14. TomMonger

    No inbound calls - TDE600

    I could use some advice, please! We have a TDE600 system at one of our remote sites. It utilizes a PRI circuit. It's been fine for 5 years. All of a sudden yesterday, no one can call into the site. They get a "Your call cannot be completed as dialed..." message whenever someone calls any of...
  15. TomMonger

    Secondary KX-NT343 Port Speed

    Does anyone know what the port speed is for the secondary Ethernet port on KX-NT343/NT346 phones? Thanks! -Tom in Scranton, PA
  16. TomMonger

    NS Offline Web Console?

    Can anyone tell me how to get a copy of this software. I am trying to work on some issues at one of our Mexico facilities (they have an NS500). And the PBX Unified software doesn't work. I went on Panasonic's partner portal, and the software isn't there for me (I wonder if it's because of the...
  17. TomMonger

    Blocking incoming caller ID numbers?

    Is there a way to block certain phone numbers from hitting our PBX (TDE600)? I thought certain Caller IDs can be redirected in the DID table. But can they be set to just busy out or just disconnect? Thanks! Tom in Scranton, PA USA
  18. TomMonger

    Doorphone question - answering while on a call

    So, I put in a Panasonic doorphone system so that when a visitor comes to the door, pushes the doorphone intercom, the receptionist answers (or anyone in the distribution group), and lets the person in by pressing OPEN or 5. Sweet deal to me, especially when the receptionist of out or on lunch...
  19. TomMonger

    TDE600 - VoIP-DSP become unpingable?

    We have a strange problem at one of our remote sites. When they are called from any other location using our IP Gateway, the remote site cannot hear the caller. But the caller can hear the person at the remote site. This started happening out of the blue a few weeks ago. A system reboot works...
  20. TomMonger

    Noise cancelling handsets?

    We are a manufacturing company that uses a TDE600 system with NT/DT 343 telephones in our offices, and NT/DT 321 phones on our production floors. A lot of times, mainly in noisy areas, when someone uses the overhead paging, there is a lot of feedback coming through the overhead speakers. Years...

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