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I'm integrating Collaboration with IPCC. When a caller request comes through the queue to skill group node fails. In the Router, I see the follow error. 13:26:44 ra-rtr Trace: NIC_CalledPartyNumber=Tcom_Collab 13:26:44 ra-rtr Trace: Dialog (43 x 0 : 0 0) no labels found, query the next...

We have Symonview version 3.1 that no longer displays messages to the client. The server display shows LoggedIn Open NotSim Keys 555 FldUsed 5179 ->SvrHits 1 FldsUpd 25 -> TMssgs 45 Anyone have any idea on why it may not be given any skillsets after you enter the ip address into the client.

Running Symposium 4.2 and can not find any documentation letting me know if there is a limitation on the amount of clients that can be connect.

Does anyone out there know the Distributor Password for version 4.0?

Question about pay scale. I have worked on the following for about a year, ICM, Cisco Collaboration and about 5 years working knowledge of Nortel PBX 11c through 81c and Nortel Symposium. I have the following training under my belt, ICM Boot Camp, ISN Deployment and Advanced IPCC Scripting and...

How can you find out if you have feature pack CCS100 or CCS200?

I am trying to setup FFC codes. When I try printing the ffc I get sch codes. When 0 is entered I get sch8896 but if I just hit enter it then goes to code. After I type all I get sch8896. How do I setup FFC. EQ prt TYPE ffc CUST 0 SCH8896 CUST CODE all SCH8896

Experiencing an issue where IIS 5.0 on a Windows 2000 Server will simply lock up while running Nortel's MyCallPilot website. Continually get errors in the Event log as follows: Error: File /MyCallPilot/global.asa Line 9 Unexpected error. A trappable error occurred in the OnStartPage method of...

Our Symposium Server is out of sync with Meridan Mail. Under tools - 14 Others - 2 Access Diagnostics the LinkStatus shows; Not working and the TCstat is down. Both the Symposium and Meridian Mail have been rebooted, but didn't fix the problem. Software versions Symposium 4.2 PBX Succession...

I'm getting Invalid call states in Symposium. Help on the error says; there is a lack of synchronization with services provided by the switch. In Meridian Mail tools under diagnostics, I see that TCstat is down and LinkStatus in Not Working. Do you fix this by restarting Meridian Mail?

We recently upgraded the PBX from 25.30 to Succession 3.0. Agents in the call center use to be able to log into any ACD phone and have there calls ring at that ACD phone. After the upgrade, this is no longer happening.

I'm using Hyper Term to connect to the Miran. When the card reboots I see the messages, but after finishes booting, I don't see test-based user interface. I tried hitting shift ailde to refresh. Hyper Term config is below. Bits per second: 9600 Data bits: 8 Parity: None Stop bits: 1 Flow...

Do you have to leave Symposium logged in with Admin or NGenSys all the time. Someone told me you have to.

I'm tring to setup a password in the PBX for OTM. the OTM prompt isn't there. Below is a print out if needed. REQ chg TYPE pwd PWD2 LNAME_OPTION NPW1 LOGIN_NAME NPW2 LOGIN_NAME LAPW 1 PWTP PW01 LOGIN_NAME otm OVLA all OVLA CUST all CUST HOST MAT OPT LAPW FLTH LOCK AUDT INIT

Our vendor in say we need to install an OTM server to config the Follower/Leader so Order Pro recognizes the card. Does anyone know of an easy way to setup Follower/Leader on the ITG card without using OTM.

I thought, if you had T1s that where PRIs you would get the number of the caller in CLID? Is there a setting I'm missing in the PBX?

We are using CCM 4.0. Is there a way to diable call forwarding to an external numbers.

I'm trying to update the IDC table to call a CDP. It will work if you call the CDP internally, but if you call the DID number you get a fast busy. If I update the IDC table to call a phantom and have that phantom call the CDP it works. Any help would be helpful.

I'm trying to update the IDC table to call a CDP. It will work if you call the CDP internally, but if you call the DID number you get a fast busy. If I update the IDC table to call a phantom and have that phantom call the CDP it works. Any help would be helpful.

Symposium 4.2 has a new feature where your password expires. Does anyone know how to set the password to never expire?