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Hi, A customer had a power outage lately and his mics lost all its config. We have plans to switch over to ip within a few months but I needed to get the mics back on its feet. I managed to reprogram everything the way it was, but the forward from set to external numbers. Route programming...

Hi Guys, I have a CP150 3.1 (call it Box A) I need to change the language. I have the cd and utility, but I always get a timeout in the middle of the process. I have a second CP150 3.1 (call it BOX B). If I clone the flash card from BOX A and try the cloned card in BOX A, I loose my 300 seats...

Hi guys, I have a customer with small installations across the city. Problem is a few of them aren't heated in winter time, and being in Canada, temperatures can go down to -20, sometimes lower. What would you guys use in these situations ? We have a switch, small router, modem and a small...

Ok, bought this CP150 Mini from ebay. Just learned it was for option 11. Question. Is only the software different? If I have a dead CP150, can I simply swap the software over to the CP150 Mini to get to to work on my CICS ? Thanks ! MontrealSoft.com http://www.montrealsoft.com

Hi, a customer was frauded and I need to secure the system as the phone line provider « can’t » simply block everything starting with 01. My question. If I block all 01* calls for every extensions in Restrictions of his CICS, will this prevent the callpilot to transfer to 01* numbers ...

Hi I have a few crashed Call Pilot 100, I believe 3 or 4 of them. One customer recently had 2 crash on him within a week (2nd was an used one but still). The call pilot box was connected to an UPS in both occasions. Both of them experienced the same behaviour, customer comes in in the morning...

Hi, My knowledge is mainly with Nortel systems. But I got this customer asking me for some basic reprogramming on his Panasonic NS700. I've seen better built interfaces in the past but I managed to find my way around stuff, yet there is ONE thing I can't figure out. When callers get through...

I am trying to automate a link transfer on my BCM50. I have the option on all my lines, (and I tested it!) If I do it manually, it works fine. I made a choice in my CCR, so keypress 5 will transfer to POOL A, number #P5145551212 If I call my office from my cell phone, and press 5, I soon...

Hi, Customer has 2 buildings separated by a street. We have 25 pairs from the telco joining the 2 buildings, enabling us to have the MICS on one side of the street and half the sets on the other side. Pairs are starting to fail and the telco isn't very cooperative, since that 25 pair cable is...

Hi guys, I searched a bit, and read the FAQ about redirecting a line, but this FAQ is using a route that will using a line Pool to redirect a call. I am really looking for a way to redirect from a set to an external number, using the flash/link feature we have on our lines. I would use it in...

That sums it. I'm new to all this IP stuff, used to work only with Norstar. So I set this customer with 2 9606 phones outside of his office, as well as an SIP app on his iPhone. No vpn involved; as I opened the required ports in the firewall. All worked perfectly for a few days, but at one...

Hi guys, I know this has been discussed before, but I couldn't find the exact answer to my question. My customer currently has an MICS and a CP150. He has 9 lignes, and a skillset to put the calls in a waiting queue for his claims department. Customer is in the process of doubling his call...

Hi, I did a quick search but couldn't find anything quickly. A BCM50 crashed it's hard drive. I installed a CICS/CP100 for now, but the customer liked the IP set he had at home. I cloned the hard drive of another old BCM50 I had laying around. Now the systems boots up but shows KEYCODE...

Hi, I have a few customers having same request. When far from their norstar set, they want a caller to be transfered to their cell phone, while freeing the line used by the call. I know the "call transfer", when enabled by the CO, will permit to do it with F71 while on a call, then the (cell)...

Hi, I think my question is quite precise. I have a customer with a BCM50, not currently using the auto attendant. (If you know how to do this on a CP100, I guess it's the same way) Currently, the lines simply ring on 3 dedicated sets. However, the customer wants us to simply add a notice that...

Hi, I have been making quite a few norstar installations in the past few years but always had a problem understand the best way to configure this: Receptionist want to transfer call to an internal phone, then if no answer, it need to be transfered directly to the voice mail. Usually I would put...

My system is configured so the voice mail within the BCM50 answers after 4 rings. One of my lines has a 2nd number, that gives 2 short ring instead of the regular one. The voice mail sees that like 2 different rings so anwers after 2 rings instead of 4. My bcm50 is version 6.0.2.05.237 Was...

Hi guys. I got an interesting request from a customer. He ha an USB device that give his notebook Internet using the cell phone towers. He wants to know if there was a way to setup an IP phone using that connection. I tried today to connect my own cell-data card, I installed a software vpn and...

I've been on that problem for quite a while now. The customer has an intel motherboard server with Windows 2003 Server and backup exec 11d and a SATA DAT72 Quantum tape drive. Every 2-3 days, the tape simply disapear from the device manager, so backup exec can't see it anymore. There is no...

Hi, I am currently working daily on ASP, but willing to learn asp.net if it gets necessary. I need to build a page that lets someone input an order. When they leave the "product code" field, I need the page to search a db on the server and show a list of corresponding items. I would like it to...