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Greetings - I am wondering if anyone can help me figure this out... I am trying to calculate an Average Handle time using the PostCallProcessingTime and the TalkTime components in the AgentByApplicationStat tables. My confusion is around PostCallProcessingTime... does it include time spent in...

Greetings - I am trying to build a custom report using Crystal 8.5 and linking directly to the tables through the ICCM_Preview_DSN. I need to report on application performance, and include an Average Handle Time calculation ((Talk Time + PostCallProcessing)/Handled Calls). Has anyone done...

Greetings - I need to import yesterday's data from an Informix database every morning. Can someone please suggest the best way to go about setting this up? (I'm a SQL newbie...) I have created the SQL db and copied all existing data using DTS, I just need to keep the data up-to-date with the...

Greetings- I have setup a form that is opened during the AutoExec that I would like to display for 10 seconds, then continue with the rest of the AutoExec unless the user cancels. Is there a way to do this?? Thanks for your help!! t

Greetings - is there a way tol automatically run a report using Crystal Reports 8.5? I want to be able to schedule reports to be run during the early AM so that the resulting PDF files can be made available through an intranet site. Thanks in advance.

Does anyone know what the difference between these formulas are... =+D4/E4 =D4/E4 What does the "+" do on the first formula?

Greetings - I some help! I am trying to calculate an average that uses some criteria to determine whether or not to include a piece of data. I have cells A1 thru A4 with the following data: 0%, 100%, 75%, 97%. I need to come up with the average - but I want to throw out the lowest and the...

Does anyone know if there is a report that can be run that shows all agents logins and the skills and skill levels assigned to that login? Thanks

Greetings... I want to be able to archive my historical CMS data for historical reporting, etc. I am talking about interval data for splits and VDNs, etc. Has anyone setup a solution to do this? Thanks for your input! t

Greetings - I need to setup a process to copy data from an Informix database to a SQL database on a daily basis. I have copied the current data using DTS, but need to append the SQL DB with the new data from the Informix DB daily. Thanks in advance!