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We have an IP Office 7.0 system set up in a call center. There is 18 channels of a T1 applied to the system for use as an incoming 800/outgoing long distance circuit. All calls are answered immediately by the auto attendant. My question is, how do i get rid of the long delay before the caller...

A few months ago I installed a BCM 450 with Contact Center for around 20 agents. The customer wants all external calls to be recorded. I have each of the agents calls programmed to record and be emailed by the BCM to an email address on site. It has had issues, though. For example, the customer...

I have just installed a new BCM 450 (5.0)at a small business that wants to record all calls. I have installed the keycodes for 16 seats of the Professional Call Recording feature, and have it set up to record all calls for the specified DN's. The system is on the network. What is the best way to...

I have 2 MICS (7.1 SW on both) that are linked via a PTP microwave T1 that have channels 1-4 and 24 dedicated me in the DAX to use for the phone system. In past years, I had this working when I had the DTI cards in each system set up as a T1 with auto answer E&M trunks. Recently the company...

Our company's voice mail is being hacked into. We have an older 4 channel NAM unit installed in conjunction with an expanded 8X24. The caller is getting into the system when the auto attendant is set to answer calls at night, and is using our lines to go back out and dial Pakistan. There is no...

I recently installled a call pilot and a new MICS 6.0 system. The auto attendant is set to answer immediately. The problem I am having is that when people call in and hang up, (without going through the ccr or leaving a message) the system holds the call and transfers it back to extension 221...

I have another question for everyone...I recorded greetings 1-4 on a new call pilot and have a ccr home/menu path 0 answering immediately after that. There is a length of time after the company greeting plays and before the home/menu greeting plays that is quite a delay. Any advice on how to...

I have a business where I will be installing a call pilot 150 and a MICS 6.0 s/w. I need it to answer during the day with a CCR/auto attendant only if no one answers the phone after 5 rings. At night I need it to answer the same lines right away (Using a different CCR). It seems to me that the...

I recently installed a new MICS at a dealership, and removed a 6x16 nortel ksu. Prior to my installation, they had a ringing service setup all the time so when an incoming call came in, it would ring the main attendant set once, and if no one answered it would ring another set once, then...

I need to set up routing on a MICS with DR 4.1 S/W tomorrow for a fairly large business. They recently contracted a 2 way inbound 800 and outbound long distance circuit with AT+T to save money in long distance charges. I will have channels 1-18 use. I have already moved lines to free up 1-24...