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My BCMS Reports server is not downloading hourly. I have the server to download every hour. For the pass 2 weeks I have had to reboot the server or restart BCMS to get a download. What is causing my downloads to stop? Gia K. Reynolds Sr. Telecommunications Analyst King & Spalding 191...

We recently installed Avaya Site Administration (ASA)2.0.12. Will the application allow you to access the Intuity LX voice mail systems? All of our voice mail systems are networked.

Do you have to have a separate network connect with a IP address for the TN2501AP board. And do you use the 259A connector. This is the same connector for connecting the C-Lan card to the network.

We recently installed a TN2501AP board in our PBX. I am using VAL Manager 1.3. When I attempt to backup two voice files to my pc I get the following error message: Mon Jan 12 12:22:12 EST 2004 **Task: Backup VAL Board, Task ID: 4** 192.168.1.1: ValFtpClient constructor: Unknown error on ftp...

We are planning to purchase the LAN (VAL) circuit pack (TN2501AP) announcement board. How difficult is the installation of these cards? Would this installation require a Avaya technician? And if it can be done without a technician what kind of programming needs to be done?

Is there a new version of ASA? I currently have release R1.11.05.

Our law firm will be moving to a new office building in 2006. We are currently researching various telecommunications equipment and software to use at our new location. At this time we are unable to locate a software to replace Phone Line by CCom. This is a CTI solution that allows our...

I am trying to setup Internet Messaging on my Intuity. Submitted several tests, nothing is being queued. Any idea on how to get internet messaging to work on my Intuity.

Where can I find instructions on how to configure my Intuity Audix for internet messaging? Also what are things I need to lookout for when using internet messaging?

We recently installed 3 Intuity LX’s at our different office locations. Lately we have been receiving complaints regarding long dead pauses when a person listens to a voice mail. The pauses at times are at the beginning of the message or in the middle of the message. Has anyone in the LX...

My company recently purchased 3 Intuity Audix-LX Voice Messaging systems for our different office locations. The question is regarding broadcast messages. Currently when we send a broadcast message to the other offices we have to dial into each voice mail system at all our locations. Is there...

Is there a way to get the time and date of when a particular extension has been forwarded to another number?

We recently purchased Avaya/Lucent 6416D+M Display Telephones for our office. We are having problems making a headset work with this unit. Has anyone purchased headset for this type of phone? And what brand did you purchase? Thanks

I am currently in the process of developing a proposal for IP Agent from Avaya for our Helpdesk. Has anyone done a proposal to implement IP Agent? If so, can I get a copy? I am looking for what the users would need to work from home. And also some input into what works and what does not work...

We are researhing how to provide video conferening to individuals computers in our office. What is the recommend cable type to use for video at the desktop? Will Cat 5e work or should it be something else. If there is a better type coming in the future for this purpose that would be good to know.

Who out there has implemented IP Agent or Shoftphone? My firm is looking into allowing Helpdesk agents to work from home. If someone has experience with IP Agent please let me know. Thanks, Gia K. Reynolds Sr. Telecommunications Analyst

We have just opened a London office and we are using a frame to connect our Atlanta office to the London office. In our London office we have a Intuity LX and in our Atlanta office we have a MAP 100 Intuity. How do we configure the voice mail systems to transfer voice mail between each other...

My firm is planning to purchase 3 Intuity Audix LX’s. Currently we have all our offices using one voice mail system over a DCS connection. The Intuity is located in our Atlanta office. My question is after installing the LX’s in our three offices can we network all 4 voice mail systems? And...

Does anyone know where I can locate a Avaya Traffic Engineering book.

We are opening a Law office in London next month. We are going to use a Frame relay to connect our London office with our US office. We recently upgraded our switch to R11 and install a TN799DP Clan card and a Medpro card. My question is will we have to upgrade the backplane pins on the PBX...