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Hi all, The issue I have with 9650 handsets is the actual handset - for call center use they aren't needed and picking up the receiver logs the agent out. Does anyone know if there's any settings anywhere I've missed to disable the handset without a physical modification? (I think I know the...

Does anyone know any good UK based resellers/traders who would give fair market value for S8700 infrastructure (full PBX)? Any recommendations appreciated :) Cheers defjon :)

Anyone got thoughts on this? Have just upgraded from CM2.2 to CM3.1. We had 3 CTI boxes (Live, redundant & development) running through DLG to CLAN - no problem. We bring in 1 AES box (2nd to follow - design oversight) expecting to be able to implement the same design, but it seems (according...

Can anyone recommend a Call Recorder of the cheap & basic variety? Needit to be server based, record about 16 agents concurrently (selected easily from a 500 seat call centre), scheduled if possible but not essential. Presume connectivity will normally be over analogue ports but any suggestions...

Not done this before but want to monitor all activity on a trunk group - from dial tone through to call being released if poss. I've set COR on trunk to be service observed, dial FAC then TAC code but just dead tone. Does anyone who's done this before know what I'm missing here? Thanks defjon

Does anyone know of a product that will allow us to automate large numbers of outbound text messages to mobile phones? The capability to automate calls & play an announcement on answer/pickup by Voicemail would also be useful. I know of company's that do this but we want to keep it internal, &...

Here's a head-scratcher for you all: We're on G3R v8.4. TTI enabled. We have an extension 1234 used for conference calls and we need to try and ensure that this phone cannot be TTI'd out (dissasociated with its extension). People are fighting over the extension number and I'm looking for ways...

Does anyone know how to check current (& maybe historical) processor usage on the CMS itself? What should I be looking for to see if we have a problem? We are having wallboard problems & Avaya seem to think it's down to this... thankyou JB

Anyone use the CRM tool Nice Analyzer connected through CMS to Definity, with an external IVR. We are in the process of getting Analyzer but also looking at new IVR's (IBM, Nortel) and are wondering what information shows up. Nice tell us they have another tool for that (surprise!), but if...

I'm trying to run the Fault & Performance analyzers (e.g. Monitor trunks) but under the 'schedules' tab it always shows 'Blocked - Waiting for Connection'. Under 'connection status' it shows 'connecting' constantly -& I'm logged in & working!! Anyone experienced this? Any ideas how I can get...

Anyone know where I can get a breakdown of event descriptions & codes from the display events report (looking at all events). We're getting a lot of Orig block/invalid digits & I need to find out why urgently! Cheers all

Anyone seen info regarding the maximum number od DS1's you should put in per Port Network/Carrier. Not getting much joy from Avaya on it & I think we may be overloaded on 2 cabs..? Cheers in advance!