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I have a call pilot coming in that I want to program ahead of time and then drive it out to the customer and install it to their existing MICS phone system that recently had their NAM crash. Do I need to have the Call Pilot connected to a phone system in order for me to program it through my...

I'm getting this error code: 75 40 45 and AT&T says that it is a problem with the internal CSU in the DTI. It is a standard T1 and not PRI. The T1 is new and works ok, but I'm getting 75 40 45 on the reception phone. Any of your thoughts would help!

What is the latest release of Win SPM? And where is a good place to get it? Thanks in advance?

I have a customer with an MICS and an 8 port NAM. Today I went to delete mailbox 113 and rebuild it for a new employee. However, now when I try to rebuild the mailbox it prompts for the usual, mailbox, subscriber, ext, and then when i enter a class of service the display reads "cannot continue"...

I've been installing and servicing MICS for years and feel that it is time to become a pro on the BCM. I don't really care if I become "certified" or not, I just want to become as confident on the BCM as I am on the MICS. Does anyone have any ideas of where to the best place is to get trained?

Were is the best place to get Norstar BCM, Avaya G350 or Avaya IP Office phone system training. In the past I've taken the traditional training route by going to Avaya direct for training and gone to independent distributors for training that was great too. By and large I've felt that the...

I have a customer with an MICS with a T1 card and a six port combo card. The system worked fine for the first year and a half but recently the error code 263-218 through event code 263-210 is showing up. The real problem is that lines 24 to 10 are freezing up (not all at once but progressively...

I'm installing a Partner Messaging R7, which is installed in a 5 slot carrier with a Partner ACS R3. When I dial intercom 777 the Msg unit answers and states that it is in test mode? It says welcome etc and then enter the touch tone promts to test and later asks for a voice test too? I cannot...

I have an error code reading Error 75 on the receptionist phone. Does anyone have an idea of what the means and how to resolve that issue? Thanks in advance all!

I have a MICS 0x32 with 5.0 xc software running two digital (non pri T1s) T1 lines. I'm getting alarm codes 63-0213 and 63-0210 and 63-0211. I had the T1 provider come out and check their T1s and they said everything is OK. I was thinking it was their problem because they lost two T1 lines...

I recently installed a Digital T1 circuit to a 0x32 w/6.1.. Problem is when a call is made to a number the T1 number is restricted. They are a mortgage company and lots of their customers have their home numbers blocked to restricted numbers. *82 will not work witht the T1. The T1 provider...

I have three people in HG-1, ext 225,226 & 227. I have a DID line number 182 assigned to the hunt group in a sequencial order. Ext 225 first, if 225 is on the phone, 226 rings, if 225 & 226 are on the phone ext 227 rings. The problem is if none of the three members answer the call ringing at...

I' currently installing a Nortel Norstar 0x32 w/ 6.1 a T1 and call pilot. My problem is the company is a radio station and they need me to provide 6 lines (ie LS or similar) so they can plug them directly into there studio machine. Will analog extensions work? I was thinking maybe an 008 with...

Today time warner telecom had a major problem with their local 5ess switch, all my customers with TW t1 trunks lost service for about 1 1/2 hours. When this occured the error code 51-08 appeared, which means that the 12x0 is not connected correctly. Funny thing the two T1 (not PRI) are in the...

I have a customer with a DR5 8x24 with a phone in the warehouse they want to restrict. On the 0x32 5.0 I have set phones up in the past to enter a feature code and then the password to make an out bound call. Does the 8x24 DR5 have that ability to restrict the phone based on entering and...

I have a Norstar 8x24 with DR5 with DS. We currently are using a Flash VM. We want to upgrade to a Call Pilot for the added features. Will the Call Pilot work with DR5/DS software? Thanks all!

I have a customer who is on their third KLM in one year. The switch board consist of a 7324 and two KLMs. I've replaced the 7324 and three KLMs already this year. They just called and I went to their office and the first KLM, closest to the 7324, is down, meaning none of the buttons work ie...

I have a customer who has the "Updating" dialog on permantely everytime she or I go in F** config config? If I unplug the phone it goes away but will not naturely do it the way it is supposed to once updating is complete. This is a system wide issue. Thanks all.

I have customer with a Partner ACS, 206e, 2 slot carrier, PCMCIA Mail 2 AA & 4 Mailboxes, 10 Partner 18D's phones, and a Door phone. The existing system has been up and working for about 2 years. The problem is: when you call the system about 50% of the time a fax modem answers, the other 50%...

I have a customer who has an 0x32 and with PRI, the system has been installed for sometime and just the other day the system started putting these alarm codes on the Front desk phone: 609, 782, and 337...does anyone have any idea what could be causing these codes and how I can fix them...