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Extensions 3xxx are local and extensions 4xxx are on a remote PBX (AAR/UDP is configured) Some of the local users have moved to the remote site and would like to keep their extensions, however I can not “change UDP 3”. I get an error message that says: “inconsistent with dialplan”. My dial...

Can anyone tell me if this is possible: I have a S8700 w/Intuity Audix and a Cisco Call Manger w/Unity in the same building. I am planning on setting up AMIS between the two systems for message transfers. Assuming AMIS is working, is there a way to use the broadcast feature in Intuity to send...

Setup: Avaya call manager 2.0 w/4620 phones on Cisco 3560 switch I would like to turn on QoS and Vlan’s on my switches for voice traffic. Currently not using either. I know the Avaya switch is sending a diff-srve value and an 802.1p value, but not sure how to configure the switch to see these...

I am trying to understand how route filters work on CCM 4.1. I am currently using 9.@ as my only route pattern. I want to use a route filter to block 900,976,809 etc, If I understand the Cisco documentation correctly, creating a route filter that says “area code = = 900”, then associating it...

Hi. I am new to CCM and have a few questions. I have a CCM 4.1 with 10 remote sites connected via 2800’s. Each remote site has a small number of handsets that register with the remote CCM. I want to use the existing POTS lines on the 2800 and have the phones call out their respective sites...

Why would someone choose one over the other? They are both IP capable and designed for small to medium sized business, and both made by Avaya. Is there a significant price difference or a significant difference in reliability? Just curious as I am not familiar with IPO. Thanks.

Where can I get the programming overlay for a 4424LD+? I’ve looked online but can’t seem to find one.

Hi there. I have a Partner mail VS R4. Here is the problem: When I go into the voicemail programming, then go to extension programming, then enter an extension number and chose option 5 to administer outcalling for that mailbox, I get a message that says “invalid entry”. Also, when the users...

Can you forward an extension to an outside line with a Partner Plus 4.1?

I can establish a analog PPP connection to my S8700 thru the “remote” login, and also open ASA and login, however the connection always drops after exactly 60 seconds, regardless of whether or not I have opened ASA yet. Anyone else have this problem?

Has anyone upgraded their G350 firmware? I have been reading thru the upgrade documents and noticed that there are several different ways to upgrade the firmware, i.e.: Software Update Manager, Gateway Installation Wizard, Installation Wizard, Command Line Interface. What the easiest method...

Hi. I have a Merlin Magix 2.0. I’m trying to modify the ARS tables for 411 calls. I printed a report and I see that 411 is in table 28. How do you strip digits and/or change the pool for table 28? When I go to “Tables -> ARS-> SubA Absorb” it only lets me change tables 1-26. I went to “Tables...

We have a Magix system (R2.1). Someone is calling 911 several times a day and hanging up. Needless to say, the 911 office is becoming annoyed by this. Actually, I do know that the call is coming from a fax or modem because the 911 office has indicated that they hear a “fax tone”. The...

How I would program in my switch (S8700 CM2.0) which extension ranges are local. Do I change the Uniform Dial-Plan? With UDP you would simply “change UDP” and indicate what ranges are local. The reason I ask is because when I enter the command “duplicate station xxxx start xxxx count x” the...

I know that the Intuity Audix system should be rebooted every 90 days, but unfortunately my system doesn’t have a ”reboot” option. It just has Start, Stop and Shutdown. Since I work remotely, I have been unable to reboot it. Is there anyway to reboot the server without actually being on site...

I added 011 to disallow list 7, then assigned list 7 to all the extensions but they can still dial internationally. There are not any "allow" lists assigned. Am I missing something? We have a Merlin Magix 2.0 with POTS trunks. We are using the ARS table to dial out.

Shouldn’t a forwarded phone follow the coverage of the phone it is forwarded to? For example, if you were to forward x123 to x124, and assuming x124 has voicemail, shouldn’t x123 roll to voicemail for x124? Our system doesn’t work like that. If I were to forward x123 to x124 it would just ring...

I am trying to turn up a PRI on a Magix 2.0 and having a few problems. I get a slow busy on both inbound and outbound, however the D and all the B channels are in service. The carrier is AT&T Local. They have a 4ESS that is set to ATT Custom, ESF, B8ZS. I made sure this is how the Magix is...

Are there any RCDD’S out there? I am thinking about getting my RCDD and have a few questions. I went to the BICSI website and see that they require a $100 application fee, $100 exam fee and a $150 membership fee. Are there any other fees? I have a few years of cabling experience. What training...

Can a 412 LS-TDL be set to ground-start? The system won't let me make this change. The trunks are currently set to loop-start. I tried removing the trunks from the pools and stations but that didn't help. Our PBX is a Merlin Magix 2.0