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Can someone please advise the program used to access current Merlin Messaging remotely? I know you cannot access Vmail functionality thru WinSPM like you can in the Norstar world; not familiar with RAS access. Thanks in advance.. The secret of Joy in work is contained in one word- excellence-...

Hey Everyone, Have a weird issue with a customer running 6.1 software on a Norstar. They have the following config for their users(which was engineered by original installing vendor)- 2 Analog/Copper Lines that Appear and Ring on 30 user's workstations. They then have two DID appearance's(same...

Good Afternoon All I have a customer in the Financial industry that have day traders on site. I will state upfront that I have not personally met with the customer or been on site. One of our Salespeople have had the only contact with the customer to date. Apparently there is a need for the...

Good Afternoon All I have a customer in the Financial industry that have day traders on site. I will state upfront that I have not personally met with the customer or been on site. One of our Salespeople have had the only contact with the customer to date. Apparently there is a need for the...

Good Afternoon All I have a customer in the Financial industry that have day traders on site. I will state upfront that I have not personally met with the customer or been on site. One of our Salespeople have had the only contact with the customer to date. Apparently there is a need for the...

Can someone explain where I can change the privacy settings for analog lines on a IP 412? Users are claiming they can access lines that are already in use. Thanks in advance..

I have a customer w/2.0 MICS S/W. They have a DID, Line 212, that is ringing and appearing on all phones(approx 30 sets). The customer claims after the first incoming call, the next inbound rings busy to the far end. Aside from setting prime set, which would not work for all sets, and knowing...

Good Day All, I know an inbound call can be transferred off premise, but can a call that was initialized from the Norstar then be transferred. Norstar w/ 5.0 SW, PRI and 4 copper's on switch. If anyone has made this happen, please share experience.. Thanks in advance...

Has anyone had any experience with installing a third DTI card on a 6.1 Norstar? Are there known issues? Any stumbling blocks I should be looking out for? Thanks in advance..

Will I be able to run latest Flash Voicemail software with CICS 2.0 S/W? Thanks in advance

Does the BCM and Norstar share the same event and alarm codes? Thanks in advance..

Are the Alarm and event codes the same as for the Norstar? Thanks in advance

Does anyone know the compatability of a CICS 6.0 and Startalk Flash S/W 2.1? My chart says it is good with 1.91, but I have all the internal Auto Attendant features shut off and can't seem to activate. Any help would be greatly appreciated.. Thanks in advance.

Will a 4.0 NAM work with MICS 6.0 and/or 6.1?? Thanks in advance..

Does anyone know if the 4412+ sets have the capability for ring pattern change on a V2.1 S/W 412 system.. Thanks in advance

Does anyone know what it takes to program a name service to be sent over PRI? We have a Telco local provider that allows our switch to send basically our DID numbers outbound over PRI service. The problem lies with the LEC. They claim due to records on the account that only the main billing...

Hey Guys, Can anyone tell me if Nortel will directly sell port upgrades to existing customers? I am aware the product is manufacturer disco'd, wondering if they will still sell the upgrade.. Thanks in advance..

Does anyone have a clue what type of processor is in a Norstar??

Does someone have access to latest Norstar CTI installation guides? I have been back and forth on the Nortel Website and have come up with nothing... I will post email if anyone can help..Thanks

I am trying to build restrictions on what my NAM is allowed to dial on Message Notification and Outbound Transfer(option 7 transfer from user mailbox). While testing the Message Notification portion on our live system, I left a voicemail message and watched the system dial out (using our pool A...