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I have a client that is experiencing "system slowdown" at times when calling out. It is a call center environment, with about 60 users - very heavy outbound dialing. At times, the system seems to bog down. Employees dial, but the digit's don't show up in the display for a couple of seconds...

We have a customer with a MICS SW Version 7.0 (30DEC12 NAT). The system is configured with 2 PRI T1, Combo Card, 1 0x12 with 12 POTS Lines, 1 0x8 Analog Station Module and 4 Station Modules. All 96 Digital Stations are in use, so it is pretty much maxed out. The customer does a lot of calls...

We are trying to get the Automated Attendant to transfer a call off site using the Central Office "Call Transfer" function that is on the phone lines. They system seems to always try to do a trunk to trunk transfer. Is there any way to get the system to generate a flash when one of the options...

Does anyone know if you can hook up Two (2) CP100's to a Modular ICS, or One (1) CP100 and One (1) CP150 to a single Modular ICS telephone system?

Does anyone have the Server Requirements for RCC version 2.45.105 running with Call Pilot 150 version 31.10.36.22? Any help would be appreciated. Thanks.

Client has a Norstar MICS 7.1 that was upgraded (old main cabinet and peripherals) about 3 years ago. About 6 months ago, they reported system lagging. What happens is at times, when a call is answered, the line remains silent for 5-8 seconds before the caller on the other end of the line is...

We have CP 150 version 31.10.14.22 with about 112 mailboxes in use that keeps seizing up. When it seizes up, no one can access the voice mail system, and it cannot be accessed via the ethernet port. The system stays this way until it is re-booted. We have checked the power supply, and it is...

I have a client that recently connected a remote location to their Opt. 11, rel. 3 PBX. The remote location has a Panasonic PBX. It was supposed to be connected with 2 PRI T1's but the Panasonic and Nortel vendors could not make the PRI's work between the two switches, so they set them up as...

Does anyone know if it is possible to deactivate the page tone that the system emits over handset when doing a page to all handsets? A friend of mine recently had this system installed and called inquiring if it was possible. His vendor is telling him that they cannot get rid of the...

Just installed Personal Call Manager (BCM400 4.0) and the LAN CTE Client on a PC (XP PRO Version 2002 Service Pack 3). I cannot get the Personal Call Manager to work. Here is what I get, in terms of options, when choosing a TAPI line. RAS PPPoE Line0000 RAS VPN Line 0 WAN Miniport (L2TP)...

Just installed a used BCM50 rel. 1 software. It had previously been used with a PRI T1. The customer has POTS lines coming off of an Integrated T1, so we added (2) Two Port Analog Trunk Keycodes (to support 4 Analog Lines). When accessing lines 1 or 3 to make a call, there is a loud chirp...

We have installed the Nortel CCRS Application Server version 31.10.28c.16 and the Reporting for Call Center Client version 2.4.358.6.61 on a PC running Windows XP Pro & IIS. There is no firewall enabled and no ports are being blocked, Ports 8088, 6010, 6011, 2222, 2223, 2224 are all responding...

We have a MICS 6.0 and 7.1 with PRI T1 and 0x8 Analog Station Modules. WE are trying to get the MICS to deliver the Caller ID information through the 0x8 modules to the CLID enabled analog telephones and are not having any luck. The CLID on all of the Digital Phones work just fine. CLID has...

Can anyone tell me what the 8 following digits mean associated with Event Code 453? I know that the code means someone is entering CONFIG programming, but I was wondering what the 8 digits following meant. I am getting codes like 02650000, 03640000, 02640000 following the event code and I...

I have a tech that recently moved a telephone with a 24 button BLF on it to a new location. When he plugged it in at the new location, it would not come up. If he removes the BLF, then the phone comes up just fine. Any ideas on what we can do to fix this issue?

Recently upgraded a MICS 4.1 to a PRI T1 from a standard T1. Ever since the upgrade, the PRI T1 functions for about a week, then it stops processing calls on all but 1 channel. The carrier is pointing their finger at the equipiment, but we can't identify what the source of the problem might...

I have a BCM50 that is showing Alarm Code 11202, Physical Memory Near or on its Capacity (multiple occurrences) over the last couple of months. It is followed by Alarm Code 11004, Physical Memory Recovered. When I check the BCM Monitor, it shows memory usage at about 53% (133 of 251). Does...

When attempting to log in to the switch, as soon as we hit the space bar after LOGI, we are getting the following TTY 01 SCH MTC BUG Any ideas what this means? My Meridian tech is out of the country in Africa and unavailable. The switch reset it's time last night, and the volume's on the...

We have a customer reporting a problem with conference calling on their BCM50 3.0. System is configured with PRI T1 and DSM32. A couple of months ago they were having a problem where when they conferenced two outside callers together with one inside caller, only the two outside callers could...

We recently installed a BCM400 4.0 with PRI T1, DSM32, 4x16, and two ASM8's. We have 1 POTS line connected to the first line port on the 4x16 module. That line will not disconnect when the far end hangs up while in voice mail, causing ring backs and fast-busy voice mail messages. I have...