Search results for query: *

I have a G3si V11. Software load R011i.03.2.536.1 I have a VAL TN2501AP HW02 FW021 After a maintenance reboot of our PBX by our Business Partner it looks like the translations are corrupt. Specifically related to announcements. I beleive that this type of corruption is usually fixed by Avaya...

I have a CMS v11 running on an old Ultra 5 platform. It's somewhat old and I am concerned that the drive might fail. So I tried purchasing a spare server and re-install the CMS on another machine as a backup. We got pretty far but are now stuck at the AUTH_SET step where we need to authorize the...

Hi folks. Anyone here have an idea how I can share an ACD queue between two sites. One site has a Definity running CM3, and the other an Avaya IP Office. We'd like to get a shared ACD queue going, but I'm not sure how we can do it between these two systems. Ideally calls would be answered by...

So we finally took the plunge and are migrating to SQL 2005 from SQL 2000. We decided to go with an 64 bit server so we got Win 2003 64 bit and MS SQL 2005 Standard Edition, 64 bit. All good so far, installed everything on the server. Now I need to install the client tools on my machine which...

I'm using Multivantage 11 or CM 1.3 I've got an xmobile EC 500 station setup and I can receive station calls fine on my cellular. Does anyone know how I can use my cell phone to login an agent login on my station?

Hello folks, I've discovered a problem and was wondering if any one has a fix for this. I'm running multivantage 11, with EAS. The hunt group is configured as Timed ACW 30 secs. If an agent gets an ACD call, and puts the caller on hold, and the caller hangs up while on hold, the agent becomes...

I was wondering if anyone could help me with this EPN project. I have a G3si, Multivantage 11, with EAS and ACD. We currently run about 125 seats at our main site. I am looking to put up a 2nd site, about 60 seats and I want to extend my pbx to that location with full functionality. The 2nd...

I have a multivantage 11, G3SI hardware. I have 2 telco carriers, with lines configured for two way in and out, so I have 2 trunk groups. Trunk Group 1 and Trunk group 2, both configured as ISDN PRI. I'm using ARS tables to send calls out calls first through Trunk Group 2, then Trunk Group 1...

I have a 2nd office which is just a few miles from my main office where I have my G3si. I'm looking for a cost efficient way to put 24-48 agents up in my 2nd office. Anyone have any recommendations as to what the best way to do this is? I am running Multivantage 11 on G3si hardware. Things...

I have a g3si running Multivantage 11, and use Avaya Site Administrator R1.12 I am looking to create an ASA login for a new member in my team. However, I'd like to limit this user to just be able to administer stations and agent-logins. It's mostly so they can create, change and remove these...

On a Conversant 8, Avaya IVR Designer 5.1.1 (formerly voice @ works), has anyone used the external CTI functions? I know we have the ASAI enabled and the IVR is connected to it (to get ANI, DNIS), but I'm not sure if we can use CTI functions or do we have to buy something extra? The functions...

Does anyone know how to implement RLT Release Link Trunk? At least thats what my telco calls it. When we do trunk to trunk transfers it keeps both trunks occupied. With RLT, when we do trunk to trunk transfers, it will release both trunks from my side. I could only find a few references to...

In my Multivantage 11, on the VDN page, there is a parameter called "VDN Override for ISDN Trunk ASAI Messages". When I set this to yes, my CTI application gets the last VDN and not the first, similar to the Allow VDN Override for skills and VOA. But I can't find this option on version 8. I...

Ok folks, here I am again with my conversant questions. On a Conversant v8, with ASAI feature pack installed, and a Definity PBX version 8: When I get an IVR call, and that call went through several VDNs before gettting to the IVR, conversant seems to get only the first VDN as the DNIS and not...

I've been poking around Avaya's site for service patches for my Conversant and it seems like I can upgrade my Conversant 8 to the new Avaya IR 1.2 platform. Can anyone confirm this and has anyone tried this migration? Will I break anything? lol, ok let me rephrase that, what will break and...

Anyone here ever install the ASAI package for the Conversant? I've got a Conversant IVR v8 on a G3R with MAPD. So that I can get ANI, DNIS, UCID, I need to install the ASAI package. We bought all this in the past, but it was never installed. The guy who was in charge when this was bought left...

I have a Conversant 8 on a Definity G3R The conversant is connected to the G3R via 2 T1s. I'm using Voice@Works or the New Avaya IVR designer. I don't seem to be able to get the ANI or DNIS values. I place a test call using my station (from an outside line) and I know I have a displayed caller...

I've been looking at putting in direct agent calling. I've managed to figure out how to make it work by giving a direct agent skill to the agent, and when I dial that agent it gets queued and I hear the first announcement as specified in System Parameters - Direct Agent Announcement. Is it...

I figured I'd post this here because this bug caused a near catastrophy! I'm using ASA R1.12.02 on a Multivantage 11. We had a vector that was attached to one of our incomming VDNs. We wanted to add an announcement to this vector before callers got sent to the queue VDN. The steps went...

We've been banging our heads on this one and have not come up with any working solution so I figured I'd post it here. We've got a VPN over the internet that connects Site A to Site B. As a backup, each site got a 2nd internet connection, and we've confirmed that from Site A's 2nd connection...