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I'm running a R5.1 Intuity with an S8700 R11. Linked via IP trunks running H.323 are 4 IP Offices that are enabled for Audix voicemail. The problem is that, while there is integration for the IP Offices (call and terminate in correct mailbox, hearing subscriber greeting), message waiting lamps...

I've got multiple IP Office locations getting their voicemail services from an Intuity Audix off an S8700. The problem is with integration -- most of the IP Offices integrate successfully (playing the personal greeting), others get the "Welcome to Audix" prompt. One of the possibilities we've...

Is there some way to place a direct trunk access button on a 2616? Here's what I'm trying to do: My customer has long since disconnected a bunch of analog trunks, but the trunks were never removed from the PBX, and periodically they hit "dead air" trunks and have to retry their call...

Recently there was a discussion of ASA where a patch upgrade to 1.12 was provided. Does anyone know what happened to that discussion? Phonia Telecom Goddess

Okay, here's a stumper on my G3i R10. Any idea why my directory seems to bypass 90% of the extensions? For instance, when I hit "dir" and type in "8 6 5" (for TOL) I can't find TOLHURST, MARK? Instead I can get LITERALLY anything from T to Z and names that I don't even see...

I've got to come up with a creative solution to a dial plan nightmare. Anyone worked with this feature of the isdn-pri trunk group form (pg 3)? Phonia Telecom Goddess

I have a customer that periodically hits dead trunks because they disco'd several COs last year but never removed the lines from the trunk group (or whatever the equivalent is in this system). I haven't gotten to trunks in my Nortel training yet, so I would really appreciate it if someone could...

Where do you go to check the version of the PBX? I have an older 11C and need to verify what software load I'm running. I seem to recall it has something to do with ***s. Phonia Telecom Goddess

We've bought an 11C Mini from a defunct business enterprise so that we can have a test system here in our office. Unfortunately, we didn't realize that no one had the password to access the system, and Nortel is quoting big $$$ for establishing right-to-use and password resetting. If anyone...

Are there any special steps I should be aware of when I migrate a 100 block of DIDs from a DID trunk group to a PRI? Just looking for some confirmation that I haven't missed anything. Phonia Telecom Goddess

One of my clients has a G3i or si (can't remember which one) that for unknown reasons doesn't have a remote maintenance line. I'd like to get one set up using a DID extension, but I can't find any documentation about setting this up in the support.avaya site. Does anyone have instructions they...

I've only ever installed a T1 before with an integrated CSU (120AU), and now I'm trying to do it by punching down the blue and orange pairs to the frame. The question is, WHICH pairs do they punch to? 1 & 2 are no go, 23 & 24 the same, and combinations of 1 and 24 and swapping blue and orange...

Here's my new question in adding a new DLC -- this Legend is overwhelmingly analog, and DLCs are traditionally placed in jacks 1 and 5 of the first station pack. Can I run a new digital console off a new digital line pack placed in the second carrier? Phonia Telecom Goddess

I've got (yet another) ancient Legend, this one with an IS III that's intermittently dropping calls and preventing users from reaching the main autoattendant. Does anyone know anything about this system, whether it's Y2K compliant, etc.? Phonia Telecom Goddess

I've managed to find the "System Planning" documentation on how an original DLC or QCC console operation can be set up, but certainly nothing about how to change a single DLC console into a dual-console QCC operation with relevant queuing -- at least, nothing that documents what...

I'm trying to either (a) reset the administrative password on a previously used Merlin Messaging unit, or (b) reset the whole darned thing to factory defaults. Anyone got the inside scoop for me?