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Ok I have the VPN all setup and it works decently but one thing I really want I can't figure out. When "Use default gateway on remote connection" is checked in the client then remote users can connect to the vpn, access computers in the right subnet and access the internet When it's not...

OK I don't even know what to search for with this. I could probably do it with about 900 nested ifs but I'm betting there is a much more efficient way of doing it. index varCode[index] varDescription[index] 0 10 cat_old_survived 1 20 cat_old_died 2...

Does anyone know of any good web based call flow documentation software? Personally I love Visio but I'm willing to bet someone has made something specifically for call centers. A truly great setup would, after all the documentation work is completed, allow me to view all routes in/dependencies...

Things in common Error Text: Invalid Call Processing state processing Label/Parm2: Cardport 7 Label/Parm3: State 5 Label/Parm4: Event 40 Msg: 9 Cause: INSTR Origin: uss_2ptalk Line: 144 The Message guide states: Invalid Call Processing state processing Label 1: Number Description: The...

Ok I don't know what I'm doing ;) I'm a telecom guy that knows a little bit of SQL, enough to troubleshoot my systems and talk with DBA folk about stuff I need. But I need a query that I can't figure out. Wondering if anyone can help me out. Here is the table TableName: call_detail ORIG_GROUP...

Anyone have or know where I can get Genesys and or Cisco ICM manuals? Trying to expand my horizons during the downtime (read unemployed)

The company I use to work for had their support by Aspect cut off becuase they didn't pay their bills. Yesterday some t1s dropped and I walked them through getting them back up and online. Today they got me VPN access and I see the RTR yesterday. I have a few COSC/COE docs that friends have...

Does anyone how to get this step working on webpages other than the sample pages? Where do I get the output parameter names if I don't have access to the actual ASP code? I have the input parameter that I pulled off the FORM tag in the source but where do I get the output param.

Has anyone played with connecting an incoming call to a virtual agent? Virtual agent like you do with make predictive calls but do the same with inbound calls.

Who can I contact to do a reverse lookup on a disconnected number? Some company owns it and is paying a bill for it to sit disconnected and I want to buy it from them. The number is 888-869-2722 and the carrier is Verizon but they say they can't look up the info for me.