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  • Users: rackunit
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  1. rackunit

    Transfer queued calls to voicemail when .....

    Wow ...great forum , My question for the seasoned experts is what PROCEDURE I should take to have queued calls transfered to a certain voicemail when no agents are available and the customer has waited for 60 seconds (for example). Our system is using Lucent CentreVu v6 ...can this be setup as...

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