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  • Users: SamuelK
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  1. SamuelK

    i2004 Phones will not boot

    Hi, all. Here's a weird one. In our call center, we have about 500 i2004 phones. Recently, while setting up a bunch of (admittedly used) phones for a new project, we ran through several phones that all exhibited the same problem: When plugging in the phone to the POE network jack, the...
  2. SamuelK

    i2004 phones not registering with Sig Server

    We have a CS1000 Release 5. We had a new UPS installed over the weekend, which cut power to our networking equipment and reuqired shutting down the signaling servers (the PBX was left up and running). All of our phones that were registered with the signaling servers before the UPS install are...
  3. SamuelK

    Call Pilot Multimedia Channels "Remote Off Duty"

    This one is baffling me. After a recent reboot of our CallPilot (4.0 703t) server, the Multimedia Channels are all showing "remote off duty". Access channels (for playing messages with Symposium) are all working fine, but with the MM channels down, voicemail is not working and isn't...
  4. SamuelK

    DNIS not showing up on i2004 Display

    Hi, I work in a call center where we have nothing but i2004 phones. A recent account has required that we display the incoming DNIS on the phones. Currenly, we're only displaying the CLID and the CDN Name. I have added the DNIS Number to the phoneset display configuration in Symposium, and...
  5. SamuelK

    Changing the IP Address of a CMS Server

    We have an old CMS server (no longer supported by Avaya) that's running CMS version 7 on a Sun server. The IP address needs to be changed (currently, the server is sitting on the old network, and all traffic is being routed to it via our network firewall) to our new network scheme, but we've...
  6. SamuelK

    Unable to Summarize Daily Data

    This is a weird one. Our CMS server did not summarize yesterday's day's daily data. Interval data is there (I can run interval reports), but no daily data. When I try to use Data Summarizing, I get the following error message: "You have requested Daily Archiving for a date which does not...
  7. SamuelK

    CMS - Agent Trace problems

    Hi, Our company has a Definity G3-R, and we're running CenterVu Supervisor (v6.0). Recently, we've encountered a problem with activating the agent trace function. When I try to change the state of an agent trace (either turning it on or off), the system responds with "failed&quot...

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